LN Venues, Food and Beverage Manager - Ace of Spades

Job Opportunity At Live Nation Entertainment

Job Summary : WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders : Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned / operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption / fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

Ensure that standards are being met regarding staff uniforms, quality of service / food, timeliness of food, guest relations

Ensure comfortable atmosphere in room (lighting, temperature, music volume, cleanliness-line of sight)

Assist and support staff in any of their job functions as needed

Conduct daily pre-shift in an upbeat and motivational manner

Conduct informative and motivational pre-shifts

Direct interaction with trainers and trainees

Conduct 100% table visits

Ensure that service is up to HOBE standards

Assist in perceiving and troubleshooting potential problems

Assist in scheduling staff, voids / closing comps, liquor pulls, cutting staffing levels, checking out all servers and bar staff at end of shift

Responsible for bank and adherence to HOBE cash handling policy

Assist in filling "change" requests from bartenders and servers

Maintain HOBE safety and sanitation standards and hold staff accountable for doing the same

Support and communicate with all other departments

Enter all liquor orders and manage inventory process for the bars

Monitor the labor cost of the shift, paying close attention to overtime

Work directly with the special events department on executing and preparing for all special event orders to ensure proper staffing levels, food and beverage requirements are met, and that all aspects of the event are carried out to the client's approval

Accurate accounting close-out of special events

Checking accuracy of labor system at the end of the shift

Oversee parties / special events in the rooms

Provide guidance in executing outstanding guest service while following the House of Blues Entertainment implemented Steps of Service

Conducts performance counseling and ensures discipline procedures follow all HOBE guidelines

Recruitment and Training of hourly staff members

Develop strategies to generate / enhance revenue

WHAT THIS PERSON WILL BRING

Required :

TIPS and RAMP / Responsible Alcohol Awareness Training Certification or Equivalent

Ability to work late hours

3 years supervisory experience in high volume restaurant / live entertainment environment

Working knowledge of restaurant and bar operations

Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint)

Skill in leadership, guest relations, decision making and staff schedule maintenance

Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact

High School diploma

Preferred :

Point of Sales knowledge, preferably MICROS

Some college or college degree

Physical Demands / Working Environment :

Working environment is fast-paced, loud and stressful

Position requires extended periods of prolonged standing and working on your feet

Must be able to lift or move up to 35 lbs using proper lifting techniques

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits :

HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH : 401(k) program with company match, stock reimbursement program

FAMILY : New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS : Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or