CUSTOMER SERVICE COORDINATOR

Customer Service Coordinator

Job Category : Sales Requisition Number : CUSTO002300 Showing 1 location Job Details

Description

Thank you for your interest in working with us at Nutraceutical, a Better Being, Co. We want to share some of the exciting things happening here.

We believe in rewarding our employees for outstanding performance, and we show it!

In 2022, we will see :

• A 10% REDUCTION in employee health care premium costs and LOWER deductibles
• ZERO NET COST HEALTH CARE option for Employee Only plan
• An on-site Health Clinic for you and your family
• Increased PTO accrual and Company Observed Holidays
• Improved EAP and Behavioral Health Benefits
• And so much more!

Job Summary

As a Customer Service Coordinator for our Better Being Co. Canada segment, you will act as a liaison, provide product / services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Excellent communication abilities and data entry skills are essential for candidates.

Essential Functions

• Process customer orders, credits, and invoices ensuring accuracy, both in product and quantity ordered. Responsible for all document distribution or archiving.
• Manage PO processing and deliveries to strict lead times to manage costs and potential penalties
• Record shipment, pricing, quantity discrepancies as reported by customers and issue appropriate credits. Provide follow-up and support on issues when needed.
• Advise customers of Advance Cut Notice.
• Trace and research customer orders and field questions from accounts.
• Use all available tools to prepare / manage / monitor all inbound imports from Utah plus maintain line of sight into all in-country wholesale transactions
• Manage backorders and backorder clean-up. Requests additional production and deletes orders under MOQ, if needed.
• Supports product lifecycle by tracking expiry dates and shipments accordingly.
• Process customs invoices through custom broker portal to ensure expedient shipment clearance at the border.
• Manage any / all preferred carrier portals for shipment booking (APL for TJX).
• Liaise with 3PL to manage shipment appointments through client portals / emails / phone and to ensure we meet expected arrival date.
• Become fluent in all CDN Groc / Drug / Mass / eComm account inbound policies and guidelines.
• Looks up customer orders / invoices and provides information to customer pertaining to order / invoice dates, totals, and shipment dates.
• Must be able to master multiple order entry programs and switch between all at a moments notice.
• Master Exact Finance / ERP system, 3PL WMS for finance, inventory management and order processing.
• Active participant in forecast procedure and processing of inventory requests accordingly.
• Possible future participation on trade spends management and CRM platform(s)
• Master complex realm of eCommerce fulfillment (Amazon.ca VC); inbound procedure, shipping labels, credits, deductions, cost control, etc.

with both 3PL provider and eComm contractor.

• Must have a positive, professional attitude and demeanor, and constantly be looking for ways to improve the service we provide to our customers, both internal and external.
• Must have high level of interpersonal skills to handle sensitive situations. Position continually requires demonstrated poise, tact, and diplomacy.

Additional Responsibilities

• May be required to cross train and demonstrate competency on all essential job functions within the department.
• Support of and involvement in company, department, and / or safety policies, procedures, programs and activities.
• Maintain a clean and orderly work area.
• Other duties as assigned.

Job Qualifications

Bachelor's degree from four-year college or university in Business or Marketing or a related field, plus one to two years related experience and / or training;

or equivalent combination of education and experience.

• One to three years of Customer Service, preferably order fulfillment to account(s) experience.
• Must have knowledge of a variety of computer software applications in word processing and spreadsheets.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Good verbal and written communication skills are necessary.

• Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Must have problem recognition and decision-making skills along with excellent phone skills.

Physical Requirements

While performing the duties of this job, the employee is occasionally required to sit; use hands to finger, handle, or feel;

reach with hands and arms; and talk or hear.

• Employee must exert up to 20 lbs. of force occasionally, and / or a negligible amount of force constantly to move objects.
• Specific vision abilities required by this job include near acuity, far acuity, depth perception, accommodation, color vision, and field of vision.

Our Benefits

• Competitive and comprehensive wellness benefits that include Medical, Dental, Vision, Life and Company paid short and long-term disability.
• Education Assistance of up to $5,000 per year
• Immediate Paid Time Off accrual + 12 paid holidays; thats 5 weeks off for your first year!
• Employee Referral Bonuses
• 401(k) with company match
• Annual bonus potential
• Product discounts
• And more!

Notice to Recruiters

We prefer that candidates apply directly rather than through recruiters. Recruiters must contact the Human Resource Department prior to submitting a resume, may only submit resumes to the Human Resource Department and may not contact hiring managers without Human Resource permission.

This description is not intended to be an exhaustive list of responsibilities and qualifications.

The position, duties, and qualifications are subject to change at any time.*

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications