NPS Scheduling Assistant
Job Description
Job Description
If you are self-motivated, have excellent customer service skills, and enjoy a team-oriented environment where you can demonstrate taking initiative, we look forward to your application.
The New Patient Scheduling Assistant is responsible for checking patient portal completion with the Electronic Medical Records (EMR) system, utilizing online resources and communicating with patients ensuring accuracy of information.
Essential Responsibilities :
- Work with patients to ensure completion of their medical history, required consent forms and required payments.
- Follow department procedures to ensure patients are completing their responsibilities timely.
- Communication with internal New Patient Services staff and external practices when inaccurate demographic information is supplied.
- Review and update demographic and insurance information in the EMR system.
- Supports and actively participates in initiatives designed to improve individual and organizational performance.
- Perform all other duties as assigned.
Education and / or Experience :
- High School Diploma or GED required
- A minimum of one year work experience in similar or related position or other office environment strongly preferred
- Superior organizational and time management skills
- Must be reliable, adaptable to change, and dependable with consistency in attendance
Other Qualifications :
- Must have working knowledge of healthcare regulatory and compliance policy (i.e., HIPAA).
- Must be able to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner.
- Excellent communication skills, both written and verbal, particularly around complex issues.
- High integrity, including maintenance of confidential information.
- Must be able to exercise good judgment and positively influence others, including handling confrontations with poise and efficiency.
- Advanced computer skills (including, but not limited to spreadsheets, word documents and email).
- Experience with MS Word, Excel, and ability to learning new computer programs.
Inception offers fantastic benefits to our team (Family members) :
FREE employee only coverage option for the medical, dental and vision plans plus FREE basic life insurance, EAP and long-term disability insurance!
- Adoption assistance and fertility benefits
- Maternity and paternity / partner paid leave
- 401k with generous match
- 10 Company-paid holidays
- PTO starting at 18 days / year
- Family member recognition program
- Continuing education / professional development reimbursement and time off
- Family member referral program
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