Banking Center Manager

Banking Center Manager

If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.

Job Locations : US-MN-St Paul

Category / Function : Retail Banking Center

Position Type : Regular Full-Time

Requisition ID : 2024-15071

Workplace Type : On Site

Overview

Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve.

As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

• The Banking Center Manager is responsible for the administration and efficient operation of the banking center including branch profit and loss;
• successful execution of the sales process; client satisfaction and retention; implementation and compliance with all operational standards, legal and regulatory requirements;

hiring, training, development and evaluation of staff; meeting individual sales goals; utilization of sales strategies and business calling expertise to develop new and expand existing customer relationships.

The Banking Center Manager has individual responsibilities for direct client sales and service including account opening, loan applications, service inquiries and transaction processing as needed.

They have individual sales goals as well as the responsibility for maximizing the sales and profitability of the entire banking center.

Banking Center Profitability and Oversight

• Assist the Community Banking Executive and Community Banking Market Manager in establishing, monitoring, and evaluating banking center and individual sales and service goals.
• Conduct regular meetings with banking center team to build product knowledge, review goals and expectations, recognize areas of success and opportunities for development;

share corporate marketing campaign and supporting materials, and proactively introduce all servicing channels to consumer and business clients.

Participate and encourage attendance in local community events and activities to activate partnerships within the area, through volunteerism of team members and corporate financial support.

Client Centric Sales Approach

Build banking center team focused on a consultative sales approach, uncovering needs of clients, and providing education and advice regarding the products and services available to meet the clients' needs.

This includes hiring, training, mentoring, and developing team members to create a proficient team with loan and deposit knowledge.

Leads team in educating clients of all consumer and small business loan and deposit products and services; promotes line of business resources through joint calling efforts including mortgage, investments, wealth management, private banking, commercial, treasury management and merchant processing;

as well as the wide range of banking channels available to clients, including emerging technology and digital solutions to enhance the client experience.

Proactively coaches to ensure adherence to all regulatory requirements and guidelines, ethical standards and encourages sharing of best practices and effective sales techniques and tools.

Operational Excellence

Staff to company benchmarks, ensuring all service standards are met or exceeded; respond to client inquiries in alignment with company policies, procedures, and standards;

plan and assign banking center staffing to ensure optimal client service.

Partners with the Market Service Leader to ensure appropriate oversight of banking center operations including compliance with bank policies, procedures and audit standards, compliance with legal and regulatory requirements, compliance with security practices / procedures and oversight of security equipment.

Key Competencies for Position

Execution Leadership :

Communicates goals, tracks progress against key goals / metrics, effectively utilizing diverse talent and resources to achieve goals.

Empowers team members and holds them accountable based on appropriate level of authority; manages progress effectively and takes appropriate measures to address performance issues.

Client Leadership :

Fosters a culture that enables others to deliver an exceptional client experience, anticipates, escalates and / or takes action when work processes, procedures, or policy implementation issues may affect the client.

Culture Leadership :

Is accessible, approachable, and helpful to others, builds relationships, establishes trust, credibility, and respect with others through a track record of delivering on commitments.

Qualifications and Education Requirements

• Education : Bachelor's Degree in business related field preferred or equivalent work experience.
• 4+ years banking experience with 2+ years consumer lending experience.
• 2+ years of supervisory experience, preferably in the banking or retail industry.
• Licenses / Certifications : must be eligible to register with the National Mortgage Licensing System and Registry (NMLS).

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank.

Join our team!

J-18808-Ljbffr