National Accounts Customer Service Coordinator III
Job Category : Customer Service
Requisition Number : NATIO006497
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- Posted : September 11, 2024
- Full-Time
Locations
Rosemont, IL
Find out if this opportunity is a good fit by reading all of the information that follows below.
9399 W Higgins Rd
Ste 1100
Rosemont, IL 60018, USA
This position will be responsible for supporting the development, implementation, and growth of our business within our National Accounts program.
Additional responsibilities will include learning and understanding the standardization of all processes, functionality, and data management.
Specific Job Function :
- Manage the Site Survey process from dispatch to quote creation.
- Accurately document all account requirements for proper invoicing and reporting.
- Provide regular communications for updates and reporting purposes to customers, dealers, and other members of Culligan.
- Respond to all inquiries from Culligan internal and external customers.
- Provide support to all Culligan customers & sales team. Will work closely with National Account Sales Managers.
- Accurately enter contact data and notes into a database for tracking, analysis, and reporting.
- Manage interface with National Accounts Portals as required by accounts to support sales and service.
- Process customer orders from initial proposal through installation.
- Manage customer support functions as assigned.
- Demonstrate a professional and friendly demeanor to internal & external customers.
- Conduct customer follow-ups to complete invoicing and service provider payments.
- Additional responsibilities as assigned by supervisor.
Requirements :
- Bachelor’s degree or equivalent work experience.
- Ideally 3-5 years supporting National Accounts Customer Service.
- Familiarity and competency with data entry.
- ERP data management experience (SAP, Salesforce, and CRM a plus).
- Experience in MS Office required, strong proficiency in Excel required.
- Strong attention to detail and organizational skills.
- Fast and accurate data entry skills.
- Strong and effective verbal and written communication skills.
To perform the job successfully, an individual should demonstrate the following competencies in this position :
Resourcefulness, Customer Focus, Team Player, Passion, Integrity, Analytical Skills, Detail Oriented, Organization / Planning, Oral / Written Communication.
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