Customer Correspondence Specialist

Kemper Policy Administration Team Member

Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Team Summary

Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven by intellectual curiosity, analytical superiority, and being world-class operators. Kemper Life has a talented operations team that believes in this strategic intent. This role is a great opportunity for the right person who wants to be part of a team in a dynamic growing company. We are looking for the person who can help us make a difference by best serving the needs of our customers. Come join us in Growing for LIFE.

Position Summary

Are you looking for an opportunity to get in the door at a growing company? Kemper is looking for someone just like you! As part of the Kemper Policy Administration team, you will be part of a team that delivers on a promise to provide exceptional service to our Life and Health insurance policy holders! In this Full-time position, you will primarily be responsible for processing incoming requests from our clients.

Our office is open Monday Friday, there are multiple shift options including a four (10 hour day) work week.

Location : This position is located in Chesterfield, MO.

Principal Duties and Responsibilities

• Thoroughly review, research and update policy information in accordance with policy standards
• Data entry of policy information from incoming client requests
• Process insurance notices timely through appropriate methods
• Provide written correspondence to clients.
• Retrieve historical archived files per internal requests.
• Perform and complete special projects as assigned
• Effectively manage daily workload within necessary service levels
• Other duties as assigned.
• This is a remote position.
• This is a hybrid position.

Minimum Job Requirements

Required Job Skills

Candidate Profile

Competencies Needed