Roles and Responsibilities :
Data Analysis : Gather, analyze, and interpret large data sets to provide insights on case manager performance, evaluate Key Performance Indicators (KPIs), and ensure adherence to both internal and external Service Level Agreements (SLAs).
Develop and refine KPIs that align with the company’s strategic objectivesProvide actionable recommendations based on analysis to improve business processes, enhance customer satisfaction, and drive growth
- Reporting : Create and maintain regular reports (using SQL, Power BI, Excel) that track business performance against targets, identifying trends and areas for improvement.
- Collaboration : Work with cross-functional teams, including client facing case managers, operations, and management, to understand their data needs and deliver insights that support decision-making
- Systems and Infrastructure : Streamline the process of collection and reporting of data to minimize manual intervention and help scale the business.
Utilize data management skills to collect, analyze and present data in a structured form, and management information dashboards.
Systematize and automate solutions for process improvement to increase automation and operations of the Company.
Database Management : Take over ownership of internal database built in Microsoft SQL Server.Expand, improve and document all aspects of existing data architecture and expand the control framework for data management.
Work with management to prioritize business and information needs.
Technical Support : Troubleshoot hardware and software issues, guiding users through problem resolutionCollaborate with external IT and development teams to escalate complex issuesAssist with management of third-party Master Service Provider (MSP)Assist with system installations, upgrades, and maintenance.
Assist with technical onboarding for new team members including licensing requirements
Job Qualifications and Requirements :
- Bachelor’s degree in Business Analytics, Engineering, Computer Science, Finance, Economics, Information Technology, or a related field
- 3+ years’ of experience in a business analyst role, preferably within the financial services industry
- Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Power-BI).
- Experience in developing and monitoring KPIs and SLAs.
- Excellent communication skills, with the ability to present complex data in an understandable format.
- Detail-oriented with strong problem-solving abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.
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