What you will be doing :
Processing inbound customer service requests received either by phone or through the client portal in a production-based environment.
Specific duties include :
- Completing various types of Department of Motor Vehicle forms, including applications for repossessed vehicles and reassigning vehicle titles to new dealers.
- Completing requests for Release of Liens, contract copies, vehicle titles, and paid-in-full letters
- Contacting Department of Motor Vehicles, dealers, and customers as needed
- Providing exceptional customer service to our internal and external clients
- Assisting with Title Service Representatives I training
- Willingness to obtain a Notary Public certification
What you will bring :
- High School Diploma or General Education Degree (GED), some college is a plus
- 2-3 years' experience in Title Servicing or similar position
- Previous Customer Service Experience
- Strong communication skills, both oral and written
- Experience working in Microsoft Word and Excel
- Strong attention to detail; ability to identify and resolve issues quickly
- Ability to work well with people at all levels
- Possess a strong work ethic and a sense of urgency
- Ability to work in a fast-paced environment
Desired Skills and Experience
- High School Diploma or General Education Degree (GED), some college is a plus
- 2-3 years' experience in Title Servicing or similar position
- Previous Customer Service Experience
- Strong communication skills, both oral and written
- Experience working in Microsoft Word and Excel
- Strong attention to detail; ability to identify and resolve issues quickly
- Ability to work well with people at all levels
- Possess a strong work ethic and a sense of urgency
- Ability to work in a fast-paced environment
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.
We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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