Job Description
Job Description
Description
Job Description :
We are looking for an enthusiastic and personable Customer Service Representative to join our team. You will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience with Market Lab.
This role is ideal for someone who enjoys interacting with people and is dedicated to providing high-quality customer support.
Key Responsibilities
Responsibilities :
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues by investigating, troubleshooting, and providing solutions.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve complex customer issues.
- Provide product and service information to customers.
- Assist with order processing, tracking, and follow-ups.
- Contribute to customer satisfaction by ensuring all interactions are positive and helpful.
Skills, Knowledge and Expertise
Skills Required :
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Proficiency in Microsoft Office Suite and customer service software.
- Ability to handle challenging situations with patience and professionalism.
- Strong attention to detail and organizational skills.
- Previous experience in customer service is preferred but not required.
Benefits
Benefits :
- Competitive salary ranging from $34,000 to $42,000.
- Health, dental, and vision insurance.
- Paid time off and holiday benefits.
- Opportunities for career growth and professional development.
- Friendly and supportive work environment.
If you’re passionate about helping others and want to join a dynamic company, apply now to become a Customer Service Representative at Market Lab!
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