RN - Registered Nurse - Call Center

Careers With Purpose

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility : SF Virtual Care Ctr

Location : Sioux Falls, SD

Address : 3001 W Opportunity Dr, Sioux Falls, SD 57107, USA

Shift : Rotating

Job Schedule : Full time

Weekly Hours : 36.00

Salary Range : $32.00 - $48.00

Department Details

This position does not require the PALS or ACLS certifications. This is an in person position, there is not work from home option.

• This position includes a rotating shift schedule. Day shift hours are 7 : 00am-7 : 00pm and Nights are 7 : 00pm-7 : 00am.
• Weekend / holiday rotation

Job Summary

Responsible for providing telehealth services involving all ages of patients. This includes telephone triage; health information and education; and physician and service referral and other specialty access lines using established protocols, approved references, and specific medical resources. Demonstrates knowledge in decision-making for a diverse client population with a wide range of problems and acuity. Performs effectively in answering caller inquiries and crisis intervention following established protocols with appropriate communication and documentation. Performs ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status. Provides educational and resource referrals based on patient needs. Instructs patients in an articulate and professional manner based on expressed needs and available resources. Demonstrates awareness of legal issues in all aspects of telephone triage. Documents health information accurately.

Qualifications

Bachelor’s Degree in nursing preferred. Graduate from an accredited nursing program preferred, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA).

Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and / or possess multistate licensure if in a Nurse Licensure Compact (NLC) state.

Nurses performing nursing practice over the telephone require licensure in the states where the patients being served reside. Any additional state licensure requirements must be obtained within first 30 days of employment.

Needs and maintains Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS). Obtains and subsequently maintains additional required department specific competencies and certifications.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work / life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit .

Sanford is an EEO / AA Employer M / F / Disability / Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call or send an email to .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number : R-

Job Function : Nursing

Featured : No