Service Assistant

Job Description

Job Description

In Illinois, our Team Jeni's Service Assistants have the opportunity to earn an average of $26.53 per hour!*

This is an estimate of hourly earnings. It is based on the 2024 base pay rate, plus 2023's hourly tip average. 2024 actual customer tips may vary."

Jeni’s Splendid Ice Creams is searching for a Service Assistant to join our Naperville team.

At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission.

They are where we offer the ice creams we work so hard to build from the ground up where people come together to share joy and conversation.

We love people. We love ice cream. We view ice cream as a form of art.

Service Assistants are full-time employees responsible for leading shifts and performing limited executive functions, including inventory management and handling deposits.

Service Assistants act as coaches and role models for the shop team and are experts in all on-the-line operations and service functions.

Service Assistants typically work variable shifts, including opening shifts, closing shifts, and / or weekend shifts. Reliable and predictable attendance is critical to this role.

Service Assistants will report directly into a Shopkeeper or Shopkeeper Apprentice and their training will be specialized around all Daily Operation functions with an additional focus on training and coaching Ambassadors and communicating up to leadership, ensuring shifts run smoothly while providing world-class customer service.

Qualities of a Service Assistant :

Full-time presence with night and weekend availability

Passion for customer service and exemplary role model

Energetic, positive, and skillful communicator

Strong work ethic, great judgment, and good heart

Calm under pressure and handles adversity with grace

Master of daily operations and delegation

Committed to the well-being of their shop team, their community, and the environment around them

Benefits of a Service Assistant :

Competitive hourly rate + tips

Full-time hours

Paid time off and holidays

4% match on 401k contributions after 3 months of employment

A one-month paid sabbatical after 3 years of continuous service

Annual paid day to volunteer for a non-profit organization that matters to you

50% discount at Jeni’s Scoop Shops and online

Career development toward Shopkeeper Apprentice and beyond

About Jeni’s Splendid Ice Creams :

Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.

Our Service Assistants make a difference in their shop, their community, and in how they lead their team and serve their customers.

If this opportunity sounds delicious to you, please apply.

While upholding rigorous safety and cleanliness standards has always been part of how we operate at Jeni's, due to Covid-19 we have added additional measures in our scoop shops to optimally support the safety and health of our employees and customers.

Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy.

Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.