IT Support Specialist

Our client is searching for an experienced IT Support Specialist. You are someone who has significant experience with supporting a fast-paced, high-growth environment.

You are comfortable working as part of a large, distributed team supporting IT operations in both our San Francisco headquarters and remote offices across the country.

You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone.

You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.

Responsibilities

• Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
• Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze)
• Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing
• Create accounts for new hires
• Deploy and support software to end-users
• Respond to support requests in the IT Helpdesk both in person and via a ticketing system
• Manage inventory for hardware and software

Requirements

• years of experience in IT support roles
• Basic networking skills, including an understanding of servers, switches, WiFi, etc.
• Knowledge of administration of Apple computer products using enterprise management tools
• Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence
• Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude
• Solid problem solving skills
• Ability to lift heavy equipment ( pounds) as needed

Benefits

PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future.

PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and K plan.

Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO)

PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer.

PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law.

All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

Candidate Privacy

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to :