Coordinator

Job Title : Coordinator, Destination Services, Shorex

Department : Port & Destination Services

Basic Purpose :

Provide administrative support to the Manager of Destination Services for shore excursion product administration and development throughout the tour planning, creation, and operational delivery cycle in assigned regions.

Position Responsibilities :

• Support Destination Managers onboard with necessary tour forms and information.
• Send operators tour participation figures and confirm receipt of forms from tour operators.
• Ensure operators have the latest ship itineraries and assist them with information or changes.
• Communicate effectively with tour operators worldwide to ensure operational efficiency and address any issues.
• Assist Revenue Management with tour space adjustments and Sales Force with requests.
• Monitor and manage waitlisted excursions, clear waitlists on reservations, and request additional space from operators.
• Request Envograms to inform guests of any tour changes, cancellations, or new additions.
• Add additional space and build tour extensions when needed.
• Assist with research and development of new tour initiatives.
• Update and maintain Retail Masters and Tour Operator Directory for all destinations and brands.
• Assist Manager / Director / VP with special projects as needed.
• Perform other job-related functions as assigned.

Education :

Bachelor’s Degree in a related field or any equivalent combination of relevant background and experience preferred.

Experience :

Minimum 1 year in a Shore Excursion environment.

Knowledge & Skills :

• Proficiency in NVS / Seaware, Microsoft Office, Word, and Excel.
• Ability to summarize details to support decision-making.
• Strong customer service, communication, and interpersonal skills.
• Detail-oriented and well-organized work ethic.
• Ability to work in a fast-paced, multi-tasked, and deadline-driven environment.
• Team-oriented with the ability to take on immediate project responsibility.

This is a great opportunity for a detail-oriented individual with strong organizational and communication skills to support our Destination Services team.

If you thrive in a fast-paced environment and have a passion for travel and customer service, we encourage you to apply!