Talent.com
Customer Success Manager

Customer Success Manager

QuantHubBirmingham, AL, US
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QuantHub is seeking a driven Customer Success Manager to join our growing team and help expand our presence in the fast-changing EdTech and digital transformation landscape, specifically within Higher Education. This mid-level role is designed for ambitious individuals eager to build a career in customer success. As an integral part of our CS organization, you’ll work closely with senior leaders, gaining hands-on experience in customer health measurement, surprise and delight, and relationship management, while directly contributing to revenue growth.

QuantHub is an AI-powered learning and assessment platform that delivers high-speed, high-quality curriculum across critical workforce skill areas such as data fluency, artificial intelligence (AI), marketing, business analytics, and cybersecurity. Since 2018, we’ve been recognized for our adaptive learning approach, micro-credentialing capabilities, and commitment to workforce development, serving corporate, government, and educational organizations worldwide

Requirements

👨‍🏫 Instructor Relationship Building

  • Regular check-ins during active semesters
  • Post-semester success reviews and feedback collection
  • Multi-semester instructor retention and satisfaction management
  • Proactive support for course preparation and execution

🏫 University Expansion & Growth

  • Campus relationship development with department heads
  • Identification of new instructor prospects within existing universities
  • Cross-departmental expansion (business, statistics, analytics programs)
  • Academic calendar alignment and semester planning

    • 🎉 Events & Community Building

  • On-campus visits and department presentations
  • Instructor networking events and best practice sessions
  • Academic conference presence and relationship building
  • Customer advocacy and reference program management

    • 📈 Strategic Account Development

  • Multi-course instructor portfolio management
  • Department-level relationship building and expansion planning
  • University partnership development and maintenance
  • Success story documentation and case study development

    • 📈 Success Metrics Focus Areas

  • Multi-Semester Retention : Building lasting relationships with instructors across semesters
  • Department Expansion : Growing QuantHub usage within existing university accounts
  • Instructor Satisfaction : Maintaining strong relationships and positive feedback
  • New Instructor Acquisition : Expanding reach within existing university partnerships
  • Event Engagement : Building community and maintaining instructor connections

    • 🎯 Required Qualifications

    ✅ Bachelor's degree in Business, Education, or related field

    ✅ 3+ years customer success or account management experience

    ✅ Strong presentation and relationship-building skills

    ✅ Experience with CRM systems and account planning

    ✅ Willingness to travel for on-campus visits (25-30%)

    ⭐ Preferred :

  • Higher education or EdTech industry experience
  • Understanding of academic calendars and university operations
  • Event planning and marketing experience
  • Previous territory management experience

    • Benefits

    Why Join QuantHub?

    Join a fast-paced, innovative environment with benefits designed to support your well-being and professional growth :

  • Health, dental, and vision insurance.
  • Simple IRA plan with employer matching.
  • Generous paid time off and holidays.
  • Remote work environment with periodic team retreats.
  • Paid gym memberships to support your health and wellness.
  • Opportunities to grow within a leading tech startup.
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