Shift Lead

Job Responsibilities

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• Opens and closes the store in the absence of store management, including all required systems start-ups, cash handling, and ensuring the floor and stock room are ready for business.
• Responsible for opening back door of store for deliveries.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members.
• Responsible for holding store keys to open and close without management as necessary.
• Assists and coaches other team members with warehouse and vendor ordering process.
• Responsible for registering all related sales on assigned cash register.
• Assists manager in reviewing order exceptions and reverse logistics.
• Assists in evaluating and developing displays and completes resets and revisions.
• Maintains accurate inventory counts and on-hand quantities.
• Ensures the Outdate program is followed with team members.
• Responsible for basic department pricing and making daily price changes.
• Assists with bookkeeping activities as necessary.
• Ensures clean and orderly store condition and appearance.
• Assists with separation of food items and stock rotation.
• Has working knowledge of store systems and equipment.
• Ensures compliance with state and local laws regarding regulated products.
• Responsible for bag checks of team members before leaving the store.
• Complies with all company policies and procedures.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by Manager.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Communications

• Serves as a liaison between management and non-management team members.
• Reports disciplinary issues and customer complaints to management.

Job ID : 1431840BR

Company Indicator : Walgreens

Employment Type : Flexible hours

Job Function : Retail

Full Store Address : 635 PITTSFORD VICTOR RD, PITTSFORD, NY, 14534

External Basic Qualifications :

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Preferred Qualifications :

Prefer knowledge of store inventory control.

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