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Manager On Duty (MOD)

Manager On Duty (MOD)

Goldfish Swim SchoolMarlborough, MA, US
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Manager On Duty

The Manager on Duty (MOD) is responsible for overseeing all daily operations of Goldfish Swim School during their scheduled shifts. This role ensures a safe, efficient, and welcoming environment for families, while supporting and supervising staff to maintain Goldfish Swim School's high standards of customer service, safety, and program excellence.

Requirements :

  • Ability to work with children
  • Excellent interpersonal communication and organizational skills
  • Must pass background examinations (included with training)
  • Minimum of a high school diploma or GED (college degree preferred)
  • Experience as a certified lifeguard, youth sports instructor / coach, camp counselor and / or childcare provider
  • Two or more years of management experience is required
  • Two or more years as a swimming instructor is preferred

Benefits :

  • Five (5) days of Paid Time Off per calendar year
  • Bonus eligibility
  • Annual wage increase eligibility
  • Paid in full for scheduled shifts if fall on major holidays (six / year)
  • Paid in full for scheduled shifts if an unexpected closure
  • Participation in company 401k program (after one year of full-time service)
  • Paid training
  • Duties and Responsibilities :

  • Assists with the daily operations to ensure the school is running according to GSS standard operating procedures
  • Supports the General Manager, Assistant General Managers and department managers fulfill all daily tasks
  • Assists with the management of staff at GSS to ensure high productivity, excellent performance and positive employee satisfaction
  • Trains and oversees the aquatics department to provide superior swim instruction to the students of GSS
  • Interacts with all wet side staff on issues related to class scheduling, student progress, service, employee performance and training
  • Provides sales training to all qualified sales staff
  • Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved
  • Gains knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions
  • Gains a high level of knowledge and experience in the GSS pool operations to ensure understanding and satisfaction of Goldfish members
  • Provides leadership, discipline, constructive feedback, and conducts periodic reviews to Deck Supervisors, Instructors, Lifeguards, and Front Desk Representatives to ensure quality delivery of the Goldfish Swim School curriculum and experience
  • Assists with the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility, and assist with training current staff on the GSS EAP
  • Obtains / maintains CPR / First Aid / AED, Lifeguard, and Lifeguard Instructor certifications and stays up to date professionally on the aquatics and management field(s). All required certifications will be provided internally
  • Fulfills other duties and responsibilities as assigned by the Employer
  • Certificates and Licenses : Lifeguard, CPR / AED and first Aid certification and shallow water attendant is highly recommended.

    Work Environment : While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

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    Manager On Duty • Marlborough, MA, US

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