A company is looking for a Senior Technical Support Analyst to assist customers in effectively utilizing their software to meet business objectives.
Key ResponsibilitiesManage service request tickets, document challenges, and provide timely updates until resolutionCollaborate with team members and lead mentoring sessions to enhance team effectivenessDevelop and demonstrate advanced SQL skills to support customer needs and software utilizationRequired QualificationsBachelor's degree or equivalent experience5+ years of technical, financial, or related customer support experience in a software environmentIntermediate to advanced knowledge in Microsoft SQL Server, MS Office, Smartsheet, and SalesforcePrior knowledge or experience in the legal finance sector or similar financial systems environmentElite software experience required
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