Claim Manager-Commercial General Liability (hybrid, Chicago or Tempe)

About Us

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results we’re different.

Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen.

It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference.

This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose : to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results.

Apply today to make a difference with us.

RLI is a company with a strong, successful background. For decades, our financial track record has been stellar a testament to our culture and validation of our reputation as an excellent underwriting company.

Our insurance subsidiaries are rated A+ Superior by AM Best company and A Strong by Standard & Poor’s. Check out our strong financial track record .

Principal Duties & Responsibilities

For this position, we are open to hiring a Claim Manager (manages a team along with their own small pending) or a Technical Claim Manager (does not manage a team but has a full pending).

Direct handling responsibilities will include :

Handling general liability primary and excess claims proactively to achieve optimum payout results by resolving claims fairly, expeditiously, and economically.

Assessing coverage issues on claims and issuing appropriate coverage letters / documentation.

Completing timely investigation of claim and post appropriate reserves.

Aggressively pursuing risk transfer opportunities

Preparing large loss reports and presenting in roundtables to various levels of management

Handling claims in accordance with RLI's Best Practices.

Resolving claims in timely manner to effective outcome.

Management responsibilities may include :

Supervising and managing casualty claim staff ensure optimum payout results by resolving claims fairly, expeditiously, and economically. to

Proactively coordinating and communicating with upper management and Underwriting on claim trends, insured accounts, underwriting risks, policy / form development, etc.

Applying a disciplined approach to claim management with an emphasis on tracking claim development, trends, proper reserving and overall adherence to claim handling instructions, etc.

Training and improving performance of existing claim staff on all claim handling and resolution procedures.

Education & Experience

Typically requires a bachelor’s degree in business administration, insurance, or a related field and 6+ years of relevant legal or insurance related experience.

A law degree is not required but could be beneficial to the position along with experience in practice handling insurance defense or coverage matters.

Knowledge, Skills, & Competencies

The ideal candidate will have experience in handling complex and high-exposure construction-related claims, including construction defect and bodily injury claims, under general liability primary and excess policies and have superior working knowledge of case law, statutes, and procedures impacting the handling and value of such claims.

Candidates must be experienced in conducting proactive coverage and claim investigations, managing outside counsel, developing and implementing claim and litigation strategy, and negotiating claim resolution.

Personal & Professional Growth

RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement.

RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs.

RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications.

Our personal and professional growth benefits include :

Nationwide employment opportunities

Training & certification opportunities

Tuition reimbursement

Education bonuses

Diversity & Inclusion

Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers.

We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry.

Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.

RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Total Rewards

At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards.

With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.

Financial Incentives

Employee stock ownership plan (ESOP)

401(k) automatic 3% company contribution

Annual discretionary 401k and ESOP profit-sharing contribution (up to 15% of base salary)

Annual bonus plans

Work & Life

Paid time off (PTO) and holidays

Paid volunteer time off (VTO) to support our communities

Parental and family care leave

Flexible & hybrid work arrangements

Fitness center discounts and free virtual fitness platform

Employee assistance program

Health & Wellness

Comprehensive medical, dental and vision benefits

Flexible spending and health savings accounts

2x Base Salary for Group Life and AD&D insurance

Voluntary life insurance for purchase

Critical Illness & Accident insurance

Short-term and long-term disability benefits