Customer Service Representative
Full Time position in 1610 Ocean Ave Bohemia , NY
Because we offer an extraordinary customer experience, we need top of the line Customer Service Representatives who genuinely care about our customers and look at this opportunity as not just a job but a career.
You will promote customer satisfaction by assisting customers who contact us with a request for service, converting those calls into booked appointments and building a long-lasting rapport.
As a family company, we know that a standard 9 : 00-5 : 00 schedule doesn't work for everyone. That's why we proudly offer flexible shift options.
Ask us about our options today!
Equal Opportunity Employer
Responsibilities
- Facilitate communications with customers via various methods of contact provided including telephone (primary) or email.
- Learn and utilize the call scripts in order to maintain guided control of the conversation. Be authentic when speaking with customers and respond to their situations with empathy.
- Learn the business and learn how to prioritize the most urgent customer calls.
- Ensure a quality customer experience by relaying detailed and accurate information to the team.
- Record and report the service calls. Maintain and update the customer database with complete and accurate information.
- Assist in administrative duties such as keeping records, sending and receiving correspondence, scheduling, following up with customers, etc.
- Participate in professional development training.
Desired Skills
- Positive attitude on life with an upbeat disposition
- Passionate about helping others
- Highly motivated, self-starter who is adaptable
- Strong verbal and written communications
- Good judgment? and decision making
- Highly organized with exceptional follow-through abilities
- Strong integrity with advanced social skills and ability to make solid connections
- Outgoing personality that blends well with a fast-paced, goal-driven environment
Benefits
- Competitive wages
- Paid Time Off including vacation time, sick days & holidays
- Health Insurance
- 401k Retirement Plan with a company match
- Ongoing first-class training
- State of the art call center
- Company branded apparel
- Employee referral bonus program.
- A family. This is last on the list because its most important. We care about our team, and expect you to bring that same caring when you join.
We do a lot more than just work together. Youll come to love our company outings, and youll build life-long friendships at Varsity.
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