Field Service Technician

Overview

Star Automation, Inc. was established in Menomonee Falls, Wisconsin, in 1991. We specialize in automatic unloaders & custom automation solutions to increase productivity, profitability and safety for injection molders worldwide.

We are seeking a skilled and dedicated Field Service Technician to join our dynamic team in Menomonee Falls, WI. The Field Service Technician installs, inspects and services company equipment assuring product performance, addresses and resolves questions and problems regarding products, and conducts training and service programs in the operation and maintenance of products. Technician will be provided with tools & a vehicle for work related travel. Extensive travel throughout Wisconsin, northern Illinois, Minnesota, Iowa, Nebraska with a good possibility of all North America. At times travel will include overnight stays for several days per week. If you have a passion for problem-solving and a knack for hands-on work, we want to hear from you!

Responsibilities

• Install, inspect, and start-up company manufactured automatic unloading equipment & custom automation solutions at customer sites according to specifications and drawings.
• Monitor erection and installation of equipment to ensure that company guidelines and tolerances have been met.
• Service all company products at customer sites; testing, troubleshooting and adjusting as needed.
• Use various gauges, meters, and electrical testing equipment to check specifications.
• Provide technical support to customers over the telephone, and via Email addressing and resolving questions and problems.
• Communicate with appropriate company employees regarding product problems to facilitate problem resolution.
• Conduct training and service programs in the operation and maintenance of equipment for customer employees.
• Complete all required records and documentation for customers and for the company.
• Determine the acceptance of equipment installation to activate warranty.
• Performs other duties and responsibilities as requested or required.
• Completes special projects and other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

Requires high school diploma or general education degree (GED) and 3 to 5 years of technical experience.

Certifications & Licenses

Industry-specific certifications a plus; must have valid driver’s license with a clean driving record.

Protective Clothing Required

The position may on occasion require Personal Protective Equipment (PPE) such as safety glasses, steel-toed shoes or work boots, etc.

Language Skills

Ability to read and interpret documents such as blueprints, customer specifications, warranties, company standards, and operating and maintenance instructions. Ability to write routine reports and correspondence. Ability to communicate effectively with customers and other employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Qualifications

Ability to operate a variety of small hand and power tools, the ability to operate electronic testing equipment, the ability to travel, and the ability to read and work from blueprints and schematics. Work may involve international travel.

Requires the ability to operate a variety of standard office machines, to include a computer, telephone, fax, copier, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or touch objects, tools, or controls; reach above shoulders; and climb or balance. The employee is occasionally required to sit; and stoop, kneel, or crouch. The employee must frequently lift and / or move up to 50 pounds and occasionally lift and / or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works near moving mechanical parts and in outside weather conditions. The employee frequently works in high, precarious places. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment is usually loud.

The position is a travel-based position with visits to customers and work sites in the field. The employee regularly performs work-related travel, which may include travel outside of the country.

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