Customer Experience Representative

A company is looking for a Customer Experience Representative to serve as a liaison between healthcare providers and clients in a call center environment.

Key Responsibilities

Understand Employee Assistance Programs and Managed Care products to address caller needs

Listen effectively to callers, providing empathetic responses and resolving issues

Document calls accurately in the software database and maintain performance metrics

Required Qualifications

High School Diploma required

Bi-lingual Spanish preferred

Customer service inbound call center experience required

Stable work history required

Computer literacy in Microsoft Office Suite required