Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

This role requires bilingual Spanish*

Are you passionate about providing exceptional customer service? State Farm is delighted to present an outstanding career opportunity as a Customer Service Representative (CSR) on Bryan Solis' team.

We believe that Bryan Solis' team is the perfect fit for individuals who are committed to going above and beyond to meet our customers' needs.

Job Description :

As a CSR at State Farm, you will play a vital role in building strong relationships with customers, addressing inquiries, and assisting with insurance policies.

Working alongside Bryan Solis, your responsibilities will include :

Customer Support : Providing excellent customer service by promptly responding to inquiries, answering questions, and offering expert guidance on insurance products and coverage options.

Your ability to actively listen, empathize, and communicate effectively will be essential in providing personalized service.

• Policy Management : Assisting clients with policy changes, updates, and claims processing. You will handle policy endorsements, review coverage details, and ensure accurate processing of policy transactions to meet our customers' needs efficiently.
• Problem-Solving : Analyzing complex customer situations and finding effective solutions to address their unique requirements.

Your strong problem-solving skills, coupled with a customer-centric approach, will play a pivotal role in resolving customer concerns and providing optimal solutions.

Collaboration : Working closely with Bryan Solis' team and other professionals in a supportive and collaborative work environment.

You will contribute to a positive team dynamic, share knowledge, and learn from experienced colleagues.

Qualifications :

• Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.
• Strong customer service orientation and a genuine desire to assist and support customers.
• Ability to multitask, prioritize tasks, and thrive in a fast-paced environment.
• Attention to detail and exceptional organizational skills to ensure accurate policy management and documentation.
• Proficient computer skills, including familiarity with relevant software systems, and the ability to quickly learn new tools.
• Previous experience in customer service, insurance, or a related field is preferred.
• Bilingual Spanish

About State Farm :

State Farm is a renowned insurance and financial services company committed to helping individuals manage life's uncertainties, recover from unexpected events, and realize their dreams.

With a focus on personalized service and community involvement, State Farm has been a trusted name for millions of customers across the United States.

About Bryan Solis

• Providing Business Insurance
• Our office speaks Spanish
• Professional Bilingual Team- We Speak Spanish & Polish
• Serving Northside & Southside Chicago, IL
• Serving Belmont Cragin, Portage Park, & Jefferson Park
• Serving Cook, Dupage, Wil, Kendall, Lake, & McHenry
• Member of Belmont-Central Chamber of Commerce
• Over 20 years of State Farm Experience
• Team has over 40 years of Insurance Experience
• Bachelor's Degree from Loyola University Chicago
• Long time resident of Chicago
• Married for 15 years and Proud Father
• Ambassador Traveler Qualifier

BENEFITS :

• Growth potential / Opportunity for advancement within my office
• Paid time off (vacation and personal / sick days)
• Valuable career-building experience

HOURS

Mon-Thurs 9AM-7PM,Fri -9AM-5PM Sat 9AM-2PM