Senior Software Development Engineer

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.

Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.

As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work.

Join the team and create the future of customer experience together.

The Genesys Cloud UI team is looking for a talented software engineer for front-end web development. We build a cloud-based contact-center and communications platform that's growing incredibly fast.

The ideal candidate is a results-driven, self-motivated, front-end developer. The candidate must show the capacity to work, collaborate and communicate effectively in a dynamic enterprise software development environment.

What you will do while working with us :

Work with team members, UX and Product Management teams to design, develop, and test features that meet the business needs of our customers.

Jump into various complex code-bases, understand them quickly, and develop features and bug fixes in a fast-paced environment.

Help us evolve our platform to deliver features to customers faster and with fewer issues

Work with modern front-end web technologies such as React, Ember, Angular, Typescript, Elm, and Web Components

Contribute to our team-maintained continuous deployment pipeline

Foster an inclusive working environment where every team member is positioned for success

Learn and teach by participating in code reviews, direct collaboration, and open discussions

Exhibit thoroughness in evaluating all aspects of a solution including localization, licensing, scalability, memory management, bandwidth, latency, automated testing, security, and compliance.

Write and maintain unit, integration, and acceptance tests.

Stay current with industry developments and new trends.

Understand and comply with HIPAA security and privacy rules.

Adhere to Genesys Code of Business Conduct and Ethics.

About you :

5+ years of experience building web applications in JavaScript or similar languages.

Bachelor's degree in Computer Science or relevant, proven industry experience

Excellent written and verbal communication skills

Excellent analytical and diagnostic skills

Resourceful and detail-oriented developer

Strong object-oriented analysis and design patterns experience

Ability to multi-task, prioritize, and be detail-oriented

Legally eligible to work in the U.S.

Some of the benefits of working with us :

An open time-off policy and management team that supports its use

The flexibility to work from home or remotely as needed

Working with a team committed to work-life balance

Annual budget for technical conferences and career development

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Compensation :

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location.

This role might also be eligible for a commission or performance-based bonus opportunities.

$106,050.00 - $208,050.00

Benefits :

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off in addition to 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

More details about our company benefits can be found at the following link :

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys :

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries.

Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale.

With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.

By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visitwww.genesys.com.

Reasonable Accommodations :

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.

com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information : first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.