Case Manager / Employment Specialist - Day Report Center and Re-Entry Employment

Job Responsibilities :

Position Summary :

DRC Case Manager / Employment Specialist : Case management with intensive support, supervision and monitoring of released Waukesha County Jail (WCJ) Electronic Monitoring (EM) inmates, and others as determined by court officials, for participating in the Day Report Center (DRC), an alternative to incarceration for adult offenders eligible for release with electronic monitoring. This position places an emphasis on employment services to DRC participants who are under- or unemployed. Work as a team with all staff and daily operations to ensure protocol is followed, reporting directly to the Day Report Center and Re-Entry Employment Supervisor.

Re-Entry Employment Specialist : Responsible for all program coordination and daily operations, including new program referrals, case management, collaboration with the Sheriff’s Department staff, and program reporting.

Essential Functions :

• Responsible for a range of case management duties, providing structure, accountability, and support for successful compliance while in the community.
• Make referrals and monitor community-based services including treatment, employment, education, and other supportive services.
• Assist in determining sanctions and incentives as may be appropriate for individual program participants – with final approval by the DRC Supervisor.
• Produce accurate and high-quality written and electronic files and internal and external system communications.
• Conduct timely and complete data entry.
• Assist Administrator with developing appropriate employment assessment tools to evaluate the needs of program participants.
• Follow the Day Report Center’s supervision model and its core elements, including agreed upon risk and need assessment tools.
• Assist and contribute to a DRC Team staffing to determine the level of monitoring and release for inmates / DRC program participants.
• Work with DOC in regard to DRC program participants’ treatment follow-through and other conditions of probation.
• Coordinate with Waukesha County Jail EM staff for new and current Re-Entry Employment participants.
• Conduct alcohol breath tests.
• Assist WCJ EM staff with utilization of the DOC Electronic Monitoring Systems and assist in monitoring participants as needed.
• Collaborate with other WCS Waukesha programs to obtain participants’ pretrial compliance record.
• Assist to train new staff (cross-training for the employment programs and assisting teammates in the DRC), ensuring all program protocol is followed.
• Must adhere to confidentiality with all personnel issues and ensure that a professional environment is adhered to.
• Coordinates all aspects of the daily operations of the Re-Entry Employment Program and DRC employment services, including new referrals and ongoing case management (job readiness, job placement, job retention).
• Responsible for all necessary coordination and documentation regarding collateral contacts for job placement or verifications for DRC and Re-Entry Employment (may include driving to work sites for verification with employers).
• Responsible for reporting all program concerns directly to the Supervisor or the Program Director, in the Supervisor’s absence.
• Coordinating activities with the Sheriff’s Department staff.
• Responsible for tracking and reporting on all DRC Employment Services and Re-Entry Employment Program activity, (including the development and ongoing management of Excel reporting documents for Re-Entry and DRC Employment Services), assisting the Supervisor and Program Director with monthly report statistics, as well as quarterly reports.
• Weekend drug and preliminary breath testing as scheduled on Saturdays from 7 : 00-10 : 00am.
• Attend and volunteer during at least one Victim Impact Panel per year.

Other Duties and Responsibilities :

Job Qualifications :

Knowledge, Skills and Abilities :

Minimal Qualifications :

Other Job Information (if applicable) :

Work Relationship and Scope :

Reports directly to the DRC Supervisor for daily operations, and interacts with the Program Director for personnel matters, as well as the Director of Waukesha and Jefferson Court Services when necessary (see chart). Has contact with a wide variety of individuals to include criminal offenders, law enforcement, WCJ staff, treatment and other service providers, Probation / Parole staff, other criminal justice agencies, other WCS staff, and family members of participants.

Personal Attributes :

Follow the agency Code of Conduct; adhere to established policies and procedures of the agency; ability to adapt to required program changes – whether program growth (new staff, participant population served, etc.) or changes to protocol; casual yet professional workplace appearance; reliability in reporting to work regularly and on time; accuracy and attention to detail when documenting participant contacts; maintain professional and respectful communication with co-workers, program participants, courthouse personnel, and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability issues; demonstrate commitment to agency values and mission.

Working Conditions :

Work is performed at the WCS Waukesha office and at times, may involve working evening hours, monitoring participants on the SCRAM bracelet, as well as administering Preliminary Breath Tests to program participants. Participants may exhibit disruptive behavior at times.

Physical Demands :

Duties require good hearing and the ability to communicate verbally; hand and finger dexterity for data entry and typing; involves some driving in Waukesha County to verify requirements of the employment program (driving to employer sites) and conducting home visits.

Wisconsin Community Services is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.

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