Customer Service Advisor

Job Description

Job Description

Job Summary

We are seeking a dedicated and personable Customer Service Advisor to join our team. The ideal candidate will be responsible for delivering exceptional service to our customers by handling inquiries, resolving issues, and providing accurate information about products and services.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Resolve customer complaints and issues efficiently while maintaining a positive customer experience.
• Provide detailed information about products, services, policies, and procedures.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer needs are met.
• Identify opportunities to improve customer satisfaction and loyalty.
• Meet performance targets related to customer satisfaction, response time, and resolution rates.

Pay Details : $18.00 to $23.00 per hour

Search managed by : Maddie Weinstock

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www- uat.lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.