We are hiring a Customer Service Specialist in Dallas, TX. The Customer Service Specialist is primarily tasked with the essential function of delivering exceptional customer service to our valued clients.
This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with efficiency, respect, and professionalism.
Customer Service Specialist Qualifications :
- Superior verbal & written communication skill-sets
- Work with a sense of urgency; demonstrate timely and thorough execution
- Upbeat & outgoing mindset with positive energy
- Interacts successfully with individuals and also teams
- Maintains fruitful customer connections
- Prior customer service or sales experience
- Interacts successfully with management as well as staff members
- Ability to work effectively independently and within a team to perform all tasks as assigned
- High school diploma or equivalent
- One year prior sales coordination or customer support experience
- Prior SAP experience is a plus
- Flexible with an ability to handle multiple tasks when priorities shift
- Must be available to work on-site in Dallas, TX
Customer Service Specialist Tasks & Duties
- Process new orders based on customer requests.
- Tracks open orders to ensure completeness in a prompt manner. Check pricing and verify availability.
- Reviews and troubleshoots customer problems
- Provide sales support
- Demonstrate solid troubleshooting skills when issues arise
- Respond to customer questions
- Maintain a reliable working knowledge of customer information
- Effectively handle a number of competing priorities.
- Handle customer inquiries, complaints, and escalations in a professional manner
- Maintain accurate and detailed records of customer interactions
- Other duties as assigned to meet operational needs
Benefits :
- Standard starting compensation is commensurate with experience
- Regular performance reviews
- Training, networking and development opportunities
- Flexible scheduling
To begin the application process, please submit your resumé.
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