Client Services Manager

Description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Apex has continually improved and evolved its product suite by surrounding these core administrative services with additional products spanning the full value chain of a fund;

from information delivery and regulatory products to fund platforms and tax services. The globally distributed service model has rapidly expanded through a combination of organic growth and more recently bolstered by acquisition.

Service is now delivered by over 10,000+ staff across 50+ offices. The Apex Group administers circa $2.3 trillion in assets, including the investments of some of the largest funds and institutional investors in the world

Client Services Manager

Role Summary :

Apex Fund Services provides fund administration services to a wide variety of alternative fund structures in the Hedge Funds, Private Equity, Real Estate and Fund of Funds market :

The candidate is responsible for the day to day duties of the team and ensuring client deliverables are met in a timely and correct manner.

The Manager must ensure adherence to Internal Transfer Agency procedures in addition to both internal and Regulatory AML requirements at all times

Skills Required :

• Review controls and procedures across Fund Services on a periodic basis
• Identify and Implement process improvements / system enhancements across the Transfer Agency Department.
• Monitor operational risk across the Business and assist with the enhancement of the existing operational risk framework
• Operational risk scenario modelling and analysis
• Assist in building out and training the current teams.
• Keep up to date on all Regulatory and internal Risk updates that impact the business ensuring the operations Teams have the necessary knowledge and system’s in place to deal with the updates
• Managing the oversight outsourcing for funds contracted from other jurisdictions Monitoring and enhancing the KRI metrics for the Department
• Managing international client relationships
• Interacting with hedge fund principals and their investors
• Review, understand and have the ability to discuss fund governing documents with staff and clients
• Responsible for all aspects of operations and controls functions : Processing subscriptions, redemptions, transfers and switches.
• Ensure control framework and documented Transfer Agency procedures and policies in line with regulations both locally and globally
• Ensuring Apex Fund Services group policies are adhered to
• Responding to investor and audit related enquiries
• Ensure all regulatory reporting (onshore and offshore) is delivered within the required timeframes
• Providing periodic reports and feedback to senior management
• Participate in presentations for business opportunities from new and existing clients
• Be responsible for change management where required including Ad hoc project management (as required)
• Assisting in the further development of new & existing global client relationships, optimizing service offerings, productivity and profitability

Competencies :

• Five plus years of proven experience managing an Investor Services / Transfer Agency team for alternative funds at a top tier institutional fund administrator
• Detailed knowledge of Transfer Agency systems, preferably Mantra, Paxus, eFront
• Flexibility
• Up to date AML / KYC knowledge
• Up to date FATCA knowledge
• A very strong understanding of fund legal structures and the fund administration business
• Strong leadership skills with demonstrated ability to drive change
• Strong Risk & control focus
• Demonstrated ability to manage complex projects
• Strong planning, organizational skills and entrepreneurial skills
• Knowledge of accounting, finance and investment concepts
• Strong communication (verbal and written) and problem-solving skills
• Must be able to work with all levels within the organization
• Strong multi-tasking skills
• The ability to adapt to changing priorities and varied decision-making scenarios
• An ability and desire to work to tight deadlines
• Good interpersonal skills to develop working relationships with colleagues, clients, other divisions / offices of the bank and professional intermediaries

Additional information :

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability.

Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit https : / / theapexgroup.com / csr-policy /