Operations Manager

Operations Manager - TicketKings

Location : Hoboken, NJ

Company : TicketKings

Job Type : Full-time

About Us :

At TicketKings, we’re not just a ticket brokerage; we’re a rapidly growing leader in the live events industry. Our mission is to empower fans with access to unforgettable experiences while driving exceptional returns for our shareholders.

With a commitment to innovation and strategic excellence, we’re looking for a Operations Manager who is eager to shape our operational framework and maximize our market share.

Position Overview :

As the Operations Manager, you will play a pivotal role in driving the strategic direction of TicketKings. Reporting directly to the CEO, you’ll lead our operational strategies, ensuring efficiency and profitability as we expand our reach.

This position is ideal for a results-oriented leader with a strong analytical mindset and a passion for the live events space, ready to make a significant impact in a dynamic environment.

Key Responsibilities :

• Develop and implement innovative operational strategies that maximize returns on ticket sales and optimize cost management.
• Oversee daily operations, including ticket procurement, inventory management, sales processing, and order fulfillment, ensuring seamless execution.
• Collaborate closely with senior leadership and various operations teams to align initiatives with aggressive revenue goals and company vision.
• Lead, mentor, and inspire a high-performing operations team, fostering a culture of excellence, accountability, and continuous improvement.
• Identify and implement process enhancements to elevate overall business performance and support our aggressive growth trajectory.
• Ensure compliance with industry regulations and company policies while navigating a rapidly evolving market landscape.

Who You Are :

• A strategic thinker with a passion for optimizing operations and enhancing efficiency at a high level.
• Results-driven, with a proven track record of smashing goals in fast-paced environments.
• A strong communicator who can inspire and lead cross-functional teams to success.
• Analytical and data-savvy, leveraging insights to inform strategic decision-making.
• Adaptable and innovative, thriving in a high-growth and ever-changing landscape.
• A collaborative leader who values diverse perspectives and cultivates a culture of excellence.

Qualifications :

• Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field.
• 5+ years of experience in operations management, ideally in ticketing, e-commerce, or tech-driven environments, with increasing levels of responsibility.
• Strong analytical skills with the ability to interpret complex data and make informed, strategic decisions.
• Proven experience in developing and executing operational strategies that drive revenue growth and enhance organizational performance.
• Exceptional leadership and team management abilities, with a focus on building high-performing teams.
• A genuine passion for live events and the ticketing industry.

What We Offer :

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health, dental, and 401(k).
• Flexible working hours and hybrid work options to support work-life balance.
• Unique opportunity to gain hands-on experience in strategic operations within a high-growth company.
• A vibrant, collaborative work environment that encourages innovation and creativity.
• Access to exclusive industry events and networking opportunities.
• Employee discounts on ticket purchases for live events.

How to Apply :

If you’re a strategic thinker ready to drive operational excellence in a fast-paced environment, we want to hear from you! Please submit your resume and a cover letter outlining your work experience.