Job Description
Job Description
Description :
Position Summary : This position is responsible for driving sales and a flawless guest experience for the Travel Advantage Network (TAN) business unit.
Its primary function is to drive revenue and customer experience targets via inbound and outbound calls. This is a sales and customer service position that requires the ability to build customer loyalty while meeting and / or exceeding strict sales targets each month.
Primary Goals and Responsibilities :
- Ability to make a strong 1st impression by building rapport over the phone with each client
- Strong ability to persuade clients through benefit-based selling to drive revenue targets
- Meet and / or exceed monthly revenue targets
- Assist clients via inbound / outbound calls daily to aid with booking travel or pending reservation
- Ability to learn and retain detailed portfolio of properties and operate a complex data base
- Accuracy is imperative along with multi-tasking while speaking with clients
- Remain current on all properties in the TAN portfolio, and promotions currently being offered
- Resell the value of the program to educate guests about all facets of their membership and the benefits
- Conduct comfort calls to address client concerns and increase client satisfaction and to reduce retention
- Prepare and maintain accurate up-to-date client records, detailing all account activity through web-based program
Secondary Goals and Responsibilities :
- Provide resolution to client inquiries contained in the Vacation Service / Web Feedback mailbox
- Assist clients with booking travel and / or existing reservations via web chat
- Assist clients via inbound / outbound calls daily with collecting maintenance fees in addition to payment arrangements
Requirements :
Education / Experience
- 1-2 years of experience in a Sales or Collections environment responsible for achieving a revenue target
- Call Center experience preferred
Computer Skills :
- Microsoft Word
- Data Entry
While performing the essential functions of this job, the employee is regularly required to sit, stand, walk, and talk; primarily on the phone / at a desk for long periods of time, with or without reasonable accommodation.
MetaCoastal, LLC is an equal opportunity employer.
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