Senior Systems Application Administration Engineer

Description

Cox Communications is the largest private telecom company in America, proudly serving six million homes and business. That may sound like a lot, but we also proudly serve our employees and communities.

Our commitment to mindful, meaningful moments of connection isn’t limited to just our people, but also covers our products, services, and career opportunities.

Come build a better future with us at Cox!

What you’ll do :

As a Senior System Administrations Applications Engineer, you will test changes, upgrades, and new products, ensuring efficient system performance in current and future environments.

Work within current processes to ensure ownership of issues and document and improve upon troubleshooting knowledge within team.

Identify hardware, layered product, and system network problems. Research and report software bugs to the Development Departments.

Manage and coordinate resolutions of complex production support issues through completion. Work directly with development and QA departments to complete installations successfully with minimal impact to customers.

Work with developers on assurance of properly documented support procedures. Work with Tier-1 / Tier-2 resources to educate on product troubleshooting.

Develop measurements and report on key service-level metrics. Provide manager feedback on trend analysis for continual improvement and provide solution options for any gaps within support teams.

Here’s a run-down of your other responsibilities :

Orchestrating cross-functional fix agents and identifying needed resources to repair.

Providing communication for executive and global issue status reporting notification systems.

Participating in hands-on debugging and troubleshooting efforts.

Integrating various software components in a highly agile software development and delivery environment.

Working closely with development, test and project management teams and assist in each wherever possible.

Writing and building scripts to help automate various build processes in the development environment.

Analyzing logs, identifying defects, suggesting fixes and reporting results.

Ensuring high quality of development and test activities.

Prioritizing your schedule to meet tight deadlines.

Who You Are

You’re a self-motivated and proactive person who has great interpersonal skills. You manage time effectively and have strong analytical skills.

You also have the following qualifications :

Qualifications

Minimum :

Bachelor’s degree in a related discipline and 4 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience a Ph.

D. and up to1 year of experience; or 16 years’ experience in a related field.

Fluency in one or more scripting languages (Perl, BASH, Python, Ansible, Ruby, JavaScript, Jython, etc).

1 year of experience : troubleshooting Web & Java applications including Apache, Tomcat, and JBOSS solutions.

Experience performing TCP / IP Networking and basic UNIX system level network troubleshooting.

Experience with Linux based OS.

Experience with Splunk queries; dashboard creation and New Relic.

Experience working with containerized application deployments into Kubernetes environments.

Working knowledge of software development and integration.

Strong verbal and written communication skills, with the ability to write clear and concise technical reports.

Preferred :

Experience with cloud services.

SQL and thorough understanding of relational databases.

Understanding of the software development life cycle including DevOps and CI / CD pipeline Architecture.

Experience in telecommunications industry.

Experience working for a service provider.

LI-101

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees.

Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses which includes Cox Automotive and Cox Communications is forging a better future for us all.

Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations : Cox accepts resumes only from agencies with which we formally engage their services.

Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.

Cox is not responsible for any fees or charges associated with unsolicited resumes.