Overview :
It is the primary responsibility of the Table Games Floor Supervisor to ensure the guests are provided with excellent customer service while observing, evaluating, and rating players objectively and accurately.
All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Specific Job Functions :
Observe all games, players and dealers to ensure accuracy of game and game protection
Supervise the delivery and measurement of guest service consistent with the companys core service standards and brand attributes
Verify all bankrolls from previous shifts to ensure accuracy
Monitor games and maintain appropriate game pace
Provide the utmost in customer service by answering questions, resolving disputes and filling requests
Assist in training and evaluating subordinate employees in a fair and equitable manner
Accurately track player actions by noting buy-ins, length of play, win / loss and average bet
Operate all games in accordance with all gaming laws, Title 31 and company policies
Verify the accuracy of all documents signed and ensure all procedures are accurately followed
Communicate all pertinent information to management in a timely and responsible manner
Maintain proper bankroll levels to accommodate existing or anticipated play
Notify management immediately of any unusual gaming activity
Monitor guest flow and notify management when adjustments to open table games are needed
Create a work environment which promotes teamwork, recognition, mutual respect and employee satisfaction
Perform all duties as deemed necessary for the success of the department
Responsibilities / Qualifications :
At least one year supervisory experience or two years experience dealing multiple games required
Knowledge and ability to deal assigned game necessary
Ability to input and extract player information into the casino computer systems a must
Must have or be able to obtain a Gaming Registration
Professional appearance and demeanor a must
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