Product Reliability Engineer

A World-Changing Company

Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.

The Role

Product Reliability Engineers (PREs) are the driving forces of stability across Palantir’s products. Product Reliability Engineers help to ensure our products are available 24 / 7.

When something goes wrong, Product Reliability Engineers are the first to respond and are responsible for triaging, troubleshooting, and coordinating the resolution of the issue.

Every day at Palantir is different : we’re constantly evolving to better respond to customer needs, and as a PRE you will embed with our engineering and business teams to minimize risks associated with the deployment of our products.

You are a resourceful, creative, and agile problem solver who is able to work both collaboratively and independently to resolve the most difficult and nebulous technical issues.

This includes creating product health metrics and automated alerts, fixing product bugs, and developing and documenting strategies for responding to incidents.

Whatever the technical issue or question about Palantir’s products is, you’ll play a central and critical role in resolving it seeking not just a one-time fix, but a permanent solution.

Core Responsibilities

• Develop a deep understanding of Palantir's products and processes.
• Collaborate with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software for our customers.
• Diagnose, resolve, and prevent issues encountered in the field
• Reduce the operational overhead of Palantir’s products and leverage data to understand the largest sources of reliability risk.
• Deliver end-to-end improvements to stability by proactively preventing issues via telemetry and automation and directly reducing the need for reactive support.
• Make data-driven decisions about investments in stability and reliability.
• Take part in a 24 / 7 on-call rotation responsible for coordinating Palantir’s response to mission-critical incidents, ensuring efficient resolution with minimal customer impact.

What We Value

• Excellent problem solving skills, ability to break down and explain complex concepts, and strong attention to detail.
• Comfort working in a fast moving environment with dynamic objectives that require creative thinking to address product and customer needs.
• Ability to work both independently and make decisions under minimal supervision, as well as collaborate as part of a team.
• Experience coding with Java, Go and / or web technologies (e.g. HTML, CSS, JavaScript, Python / Ruby, Django / Flask / Ruby on Rails, etc.) is a plus.
• Experience with distributed computing systems and / or cloud infrastructures (e.g. Spark, Hadoop, YARN, Kubernetes, AWS, etc.) is a plus.

What We Require

• Background in Computer Science, Engineering, Information Systems, or other technical field.
• Willingness and interest to travel to other Palantir locations as needed.
• Our benefits aim to promote health and wellbeing across all areas of Palantirians’ lives. We work to continuously improve our offerings and listen to our community as we design and update them.

The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies.

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid leave for new parents and emergency back-up care for all parents
• Family planning support, including fertility, adoption, and surrogacy assistance
• Stipend to help with expenses that come with a new child
• Commuter benefits
• Relocation assistance
• Unlimited paid time off
• 2 weeks paid time off built into the end of each year

Salary

The estimated salary range for this position is estimated to be $82,000 - $140,000 / year. Total compensation for this position may also include Restricted Stock units, sign-on bonus and other potential future incentives.

Further note that total compensation for this position will be determined by each individual’s relevant qualifications, work experience, skills, and other factors.

This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives.