Job Description
Job Description
Location : Mechanicsburg, PA. Candidates must reside within the Greater Harrisburg / Mechanicsburg / Central PA area.
Position Type : Remote but must be available to come to the office when needed
Contract Length : 8 months, extension likely
Position Overview :
The Hyland OnBase Systems Administrator will support implementing and maintaining OnBase solutions. This mostly remote position requires the candidate to be within the Greater Harrisburg / Mechanicsburg / Central PA area and involves managing the OnBase infrastructure, providing technical support, performing software upgrades, and optimizing system performance.
The role includes collaborating with IT staff, addressing live production issues, and offering off-hours support as needed.
Duties :
- Provide technical support to end users in a timely fashion
- Work as a team member with additional System Administrators, Project Manager, Business Analysts, and other roles within the Bureau of Information Technology
- Prioritize daily tasks, live production issues, projects, and customer support
- Review current processes, hardware, and software to ensure resources are functionally properly and efficiently. Validate technical specifications and infrastructure requirements.
- Assist with planning, setup and configuration of the infrastructure architecture, server hardware and operating systems as required
- Review available software maintenance / upgrades, plan for and perform software maintenance and upgrades as required during scheduled, off-hours maintenance windows
- Design, develop, test, and migrate new project solutions or enhancements to existing solutions across SIT, UAT, Production environments
- Document, evaluate, prioritize, and resolve defects
- Respond to and resolve issues reported during normal business operational hours and off-hours
- Monitor operations and capacity to ensure optimum performance
- Create documentation of system changes or existing processes and distribute to appropriate parties
- Work with OnBase Support Vendor (currently Keymark) for technical support as needed
- Assist with discovery and documentation of business requirements for new OnBase solutions
- Assist with training identified subject matter experts
- Communicate system downtime and project deployments with business owners and end users
- Understand, maintain and enhance external integrations within OnBase
Required Skills :
- 7 years of technical expertise in Hyland OnBase
- 7 years of experience with OnBase System Administration
- 7 years of experience with Enterprise-wide Records Management Program
- 5 years of experience with OnBase Reporting Dashboard
- Hyland OnBase Certified System Administrator (OCSA)
- Hyland OnBase Certified Workflow Administrator (OCWA)
Preferred Skills :
- 5 years of OnBase Workflow experience
- 5 years of Kofax Capture Software experience
- 5 years of experience with OnBase System Upgrade
- Hyland OnBase Certified Workview (OCWV)
- Hyland OnBase Certified Application Programming Interface (OCAPI)
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