Manager, Center of Excellence Clinical Business / Neurology / Full Time

NATIONAL LEADERS IN PEDIATRIC CARE Ranked among the top 10 pediatric hospitals in the nation, Children’s Hospital Los Angeles (CHLA) provides the best care for kids in California.

Here world-class experts in medicine, education and research work together to deliver family-centered care half a million times each year.

From primary to complex critical care, more than 350 programs and services are offered, each one specially designed for children.

The CHLA of the future is brighter than can be imagined. Investments in technology, research and innovation will create care that is personal, convenient and empowering.

Our scientists will work with clinical experts to take laboratory discoveries and create treatments that are a perfect match for every patient.

And together, CHLA team members will turn health care into health transformation. Join a hospital where the work you do will matter to you, to your colleagues, and above all, to our patients and families.

The work will be challenging, but always rewarding. It’s Work That Matters. Overview Purpose Statement / Position Summary : This is a very exciting and integral position in the NI service line.

We are looking for a very strong leader with experiences in ambulatory operations, financial clearance, physician relations, customer service, and people management.

The Manager, Center of Excellence Clinical Business is responsible for managing non-clinical, administrative activities for the Division.

Administrative responsibilities include all aspects of patient scheduling, registration, patient billing, as well as facilities maintenance.

Participates in the preparation and monitoring of capital budgets as well as the clinical component of the operating budget.

Prepares analytical reports for financial, administrative and / or programmatic planning. Minimum Qualifications / Work Experience : 5+ years in medical field in delivery of healthcare services, preferably in a faculty practice of hospital inpatient and outpatient setting.

3+ years’ management experience preferred. Clinical operations in the ambulatory or OR setting highly preferred. People management skills, customer service experience, physical relations experience and scheduling and financial clearance experience preferred. Responsibilities include :

• Leads the appointment scheduling and clinic templates for Neurology Clinic and EEG Outpatient Lab.
• Assigns clinic rooms and utilization for 34 exam rooms daily.
• Supports day-to-day clinic registration, throughput, and problem solving for a practice of 50 providers and 28,000 visits / year.
• Manages patient experience initiatives in the NI in partnership with other division and service line leaders.
• Serves as the primary leader for patient service recovery if related to administrative issues scheduling and authorizations.
• Acts as a liaison with The Appointment Center, Radiology, Pathology, and other divisions on any operational issues.
• Oversees a Supervisor, Clinical Operations, and a portfolio of 25 administrative FTEs.
• Leads daily huddles, team meetings, and 1 : 1 direct report meetings as appropriate.
• Supports the orientation and training of staff, evaluation of staff work assignments and performance, and directs process for interviewing and selecting administrative staff.

Education / Licensure / Certification : Bachelor’s degree required; Masters in Hospital Admin, Business Admin, Public Health or Nursing preferred.

Equivalent combination of relevant education and experience may be considered. Pay Scale Information $76,128.00-$137,030.

00 CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on a number of factors, including, but not limited to education and experience within the job or the industry.

The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description.

Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

CHLA looks forward to introducing you to our world-class organization where we create hope and build healthier futures. Children's Hospital Los Angeles (CHLA) is a leader in pediatric and adolescent health both here and across the globe.

As a premier Magnet teaching hospital, you’ll find an environment that’s alive with learning, rooted in care and compassion, and home to thought leadership and unwavering support.

CHLA is dedicated to creating hope and building healthier futures for our patients, as well as for you and your career! CHLA has been affiliated with the Keck School of Medicine of the University of Southern California since 1932.

At Children’s Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. CHLA is an Equal Employment Opportunity employer.

We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances.

We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance.

Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act.

Please contact CHLA Human Resources if you need assistance completing the application process. Diversity inspires innovation.

Our experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA. Neurology