Work Location - Remote; Nashville, TN or Birmingham, AL or Mobile, AL or Houston, TX (must be located in / or near one of these locations)
The Cigna Medicare Contracting Client Account Support Analyst will be responsible for providing internal and external agency and agent support in the areas of sales contracting service and maintenance.
This individual responds to inquiries, solves problems, and ensures agent / agency satisfaction with sales contracting and the onboarding process.
The Support Analyst coordinates with business partners to ensure needs are met and potential problems are averted. This individual is responsible for keeping management and business partners informed of escalated issues and issue status.
RESPONSIBILITIES :
- Process New Agents / Agencies Contracting Requests
- Validate that all required documents have been completed and submitted
- Initiate background check
- Initiate appointment requests
- Work through hierarchy issues related to existing agent data
- Create agreement and hierarchy
- Process / correct any errors as identified by Contracting System, internal team, and external partners
- Validate documents, background check cleared, and at least one appointment to validate successful contracting
- File documents as necessary into File Management System
- Communicate with Recruiters / Agencies / Agents as needed to secure required documentation and verify / request missing information
- Processing Maintenance Requests
- Validate that all required documents have been completed and submitted
- Validate that agreements and hierarchies are set up accurately
- Review daily report for Agents who have met requirements to be considered Ready To Sell
- Process final approval of contracting
- Processing Agent / Agency offboarding
- Participate in ad hoc projects with varying deadlines as required
QUALIFICATIONS :
- High School Diploma required, BA / BS or equivalent work experience strongly preferred
- Experience in Healthcare, Insurance, or Medicare Advantage preferred
- Ability to manage and effectively communicate timeframes, expectations, and requirements with various types of new and existing customers / clients
- Excellent written and verbal communication skills
- Excellent critical thinking and problem-solving skills
- Ability to work a flexible schedule during peak season of mid-October through mid-December, including weekends and early nights
- Proficiency with Microsoft Office suite
- Aptitude for learning and using new systems
- Demonstrated ability to self-motivate, work in teams, and be flexible within a fast-paced and changing environment
- Ability to work collaboratively with cross-functional teams to research and resolve agent / agency issues
- Process-oriented with strong organization and time management skills
- Goal oriented, resourceful, personally accountable and self-directed
- Innovative mindset for identifying and creating awareness where new approaches / solutions are beneficial
- Proactively seek opportunities for improvement
Travel Nurse RN - OR - $1,853 to $2,006 per week in Memphis, TN
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Passionate and transparent team members have made Host Healthcare the agency of choice for new and experienced travel...
OB/GYN Established Group in Beautiful Southern TN with CNM Support - Flexible 7on/7off scheduling options
Southern Tennessee Regional Health System Lawrenceburg is part of the Southern Tennessee Regional Health System, a regional network of hospitals and healthcare services serving communities in southern Tennessee. Lawrenceburg is centrally located within a short drive to Nashville, Florence & Huntsvil...
Travel Nurse RN - OR - $1,455 to $1,604 per week in Johnson City, TN
Passionate and transparent team members have made Host Healthcare the agency of choice for new and experienced travelers looking for opportunities far away and close to home. Host Healthcare is an award-winning travel healthcare company with an immediate opening for this. Our recruiters act not only...
Cigna Medicare Part D Stars Program Management Senior Advisor- Hybrid- Cigna Healthcare
This individual will work closely with matrix partners within the Cigna Medicare Stars and Risk Adjustment organization as well as partners in other Cigna Healthcare and Evernorth Health Services departments to achieve company goals for increasing Cigna’s Star ratings. Collaborating with internal ma...
Medical Billing Specialist - Houston, TX or Franklin, TN
The Medical Billing Specialist is responsible for the timely and accurate submission of insurance claims, reviewing and updating denied claims for resubmission and performing reconciliations to ensure timely billing for services provided. The Medical Billing Specialist collaborates with patients, re...
Desktop Support Analyst
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving as...
Travel Registered Nurse - OR - $1,547 per week in Johnson City, TN
The Registered Nurse assumes responsibility and accountability for incorporating the vision, values, mission and critical goals of the organization into their job performance. We empower nurses to achieve their goals, whether they are financial, career-oriented or geographical. TRS Healthcare is see...
Travel Registered Nurse - OR - $1,853 to $2,006 per week in Memphis, TN
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Passionate and transparent team members have made Host Healthcare the agency of choice for new and experienced travel...
Travel Registered Nurse - OR - $2,332 to $2,585 per week in Nashville, TN
Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24/7 support, and a responsive, traveler-first culture. Valid license and/or certification in state of practice, if applicable. Health, Dental, and Vision Insurance. Ready to learn more? Apply today to start yo...
GI Hospitalist and/or Outpatient Opportunity in TN
Call is non-burdensome and the hospital is currently investigating telehealth as the first call to alleviate the call burden even more. For families, the region boasts reputable educational institutions that provide quality education for children of all ages. A large healthcare system is excited to ...