Job Description
Job Description
Join Young Douglas Farmers Insurance, a leading insurance agency that is dedicated to providing exceptional service and protecting the communities of California.
As a team member, we are committed to providing a flexible and inclusive work environment where you can thrive.
As a Customer Service / Sales Rep., you will be the first point of contact for our valued clients, providing top-notch customer service and finding the best insurance solutions to meet their needs.
You will have the opportunity to build relationships, offer personalized advice, and contribute to the growth of our agency.
If you have a passion for helping others, a strong work ethic, and a desire to be part of a supportive team, Young Douglas Farmers Insurance is the right place for you.
Apply now to join our family!
Benefits
Hourly Base Salary + Commission + Bonus Opportunities
Mon-Fri Schedule
Hands on Training
Career Growth Opportunities
Evenings Off
Responsibilities
Assessment : Must take the assessment to be considered for the position
Customer Support : Handle customer inquiries and provide accurate and timely responses in a friendly and professional manner.
Connect with vendors and Farmers staff to provide needed services for our clientele.
Sales : Identify customer needs and recommend suitable insurance products to meet their requirements.
Policy Management : Process policy changes, renewals, and cancellations accurately and efficiently.
Relationship Building : Establish and maintain strong relationships with clients, ensuring their ongoing satisfaction and loyalty.
Documentation : Maintain accurate records of customer interactions, transactions, and follow-up activities.
Communication : Speak with our customers through your computer via softphone app.
Requirements
Customer Service Experience : Previous experience in customer service is a must
Excellent Communication Skills : Strong verbal and written communication skills to effectively interact with clients and colleagues.
Language : Must speak English and Spanish
Self-Motivation : Ability to work independently and demonstrate initiative and drive.
Attention to Detail : Keen attention to detail to ensure accuracy in policy management and documentation.
Adaptability : Comfortable working in a remote environment and adapting to changes in technology and processes.
License : Must possess a California P&C license.
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