2nd Shift - Customer Service Representative

Garnet River® is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for technical companies in the region and across the country. Clients turn to us to help them find technical talent.

Job description

We are currently seeking several Customer Service Representatives for an international company that operates within the transportation industry to work 2pm - 10pm, five days per week. Most schedules will require at least 1 weekend day worked as part of your five day schedule.

The Representative will provide a service to customers who require assistance with issues involving their fare media cards and accounts. They will be responsible for providing professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators. This position typically works under close supervision and direction. This position requires 100% onsite presence based out of Buffalo, NY. A hybrid schedule will be available once you are meeting attendance and performance metrics.

Essential Job Duties & Responsibilities :

• Answers all incoming fare media phone calls from customers.
• Processes all fax and email inquiries.
• Performs all assigned tasks as quickly and accurately as possible.
• Follows all established policies, procedures, and written / verbal instructions.
• Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
• Answers all inquiries related to fare media.
• Initiates outbound calls as needed.

Minimum Job Requirements :

Pay Rate : $17 / hour

At Garnet River, we care about our employees. We strongly believe in work / family balance. Our robust employee benefits package includes : a competitive salary, paid vacation, sick time and holidays, health insurance (including dental and vision), 401(k) and life insurance.

Garnet River LLC is an Equal Employment opportunity / Affirmative Action (EEO / AA) employer. Minorities / Female / Disabled / Veteran (M / F / D / V)