Branch Specialist (Teller/ Personal Banker)

We’re Consumers Credit Union (CCU), a Great Place To Work certified company that values what you bring to the table.

Our Waukegan branch is currently seeking a full time Branch Specialist. This is a member-facing position with a lot of growth potential!

As a Branch Specialist , you will become a master working in a hybrid role! This position is a combination of being a Concierge, Teller, and Personal Banker.

You'll provide outstanding service while greeting members (Concierge), performing financial transactions (Teller), opening accounts (Personal Banker) and educating members on our products and services! This is a wonderful early career position especially if you're interested in banking / financial services, being in a member-facing role with the ability to learn about branch operations, and are looking for growth opportunities.

Day-to-day responsibilities :

• Greeting members as they enter the branch or use the drive up lanes
• Assisting members with their self-service transactions by educating them on the interactive teller machine (ITM) and its related functions
• Assisting with teller transactions, member service issues, account maintenance, and other operational duties assigned by the Branch Manager and / or Assistant Branch Manager
• Opening new consumer accounts efficiently and accurately
• Identifying opportunities to refer members to additional products / services including consumer loan and mortgage products, as well as wealth advisors
• Seeking out and making recommendations for process improvements related to member service delivery and other branch efficiencies
• Ensuring adherence to all policies, procedures, compliance, audits, quality control and balancing standards

Qualifications :

• High School diploma or equivalent
• 1+ year of similar work experience (retail, customer service, guest relations, sales, and cash handling). Financial institution, Teller, Personal Banker experience is preferred
• Comfortable promoting products and services, educating members, and engaging in sales oriented conversations
• Computer proficient in Data Processing Platforms, Email, Internet / Intranet, Instant Messaging, and Microsoft Office
• Excellent interpersonal and communication skills
• Ability to multitask, work at a fast pace, and stay organized
• Propensity to be helpful, positive, act with integrity, and to embrace inclusion & diversity
• Availability to work 40 hours / week and be scheduled between the following hours :
• Monday Thursday : 8 : 30AM 5 : 30PM, Friday : 8 : 30AM 6 : 30PM, Regular Saturdays : 8 : 30AM 1 : 30PM

With CCU you’ll enjoy :

A stable, growing, well-managed company with a bright future. A sincere commitment to our core values : Be Helpful, Act with Integrity, Be Transparent, Keep it Simple, Be Positive, Embrace Inclusion and Diversity.

A belief in developing our employees to their fullest potential. And total rewards that include competitive pay and other benefits :

• FREE : basic life insurance, short-term and long-term disability insurance, employee-only fitness center.
• Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, student loan assistance, paid parental leave, and more.
• Generous Paid Time Off (accrue up to 4 weeks during your first year!) + 11 company paid holidays + CCYou Day - a paid day off for you to focus on your wellbeing.

More about CCU :

We’re Consumers Credit Union (CCU) and we’re The People in Your Corner.

We’re a financial institution just like a bank, except not exactly. Banks have customers, but because we’re a not-for-profit, member-owned credit union, we have members.

And because we’re not a bank, we don’t drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low- or no-fee products and services.

We focus on things like transparency, simplicity, helpfulness, integrity, positivity and inclusion and we always put our members first.

In fact, we serve over 200,000 members and have over $3 billion in assets. We employ nearly 500 people in the Chicago area and operate 14 branch locations in Illinois.

We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide. And although we’ve been around for over 90 years, we’re just getting started!

Equal Opportunity Employer :

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment.

There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment.

CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.