HOUSE ATTENDANT: CITY MILLS

JOB SUMMARY

The Houseman is responsible for maintaining the cleanliness of guest corridors, elevators and all assigned areas. He / she is responsible for delivering items to guest rooms (luggage, irons, coffee, etc).

RESPONSIBLITIES :

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Valley Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

DUTIES :

• Walk assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and / or linens and note any areas that need immediate cleaning.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Use daily checklist to complete projects listed below as assigned.
• Elevator lobbies
• Ash urns
• Glass tables
• Furniture
• Ice Machines / Vending machines
• Elevator doors / frames
• Service landing / linen closets
• Stair wells
• Polish floors
• Other projects as assigned by management
• Practice safe work habits to ensure safety to guests, fellow employees and self.
• Handle items for Lost and Found according to the hotel standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
• Report maintenance issues to Housekeeping Supervisor / Manager.
• Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
• Pick up any Room Attendant's dirty linen or trash as needed.
• Before leaving section, collect all trash from the service landings and take to / dispose in outside trash dumpsters, per hotel procedures.
• Vacuum guest corridors.
• Assist Housekeeping as needed (i.e. bed-boards, roll-aways, flip beds, etc.)
• Deliver any clean linen to assigned sections, if applicable.
• Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.
• Attend meetings / training as required by management.
• Perform other duties as requested by management.

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