F&B Manager

Job Description

Job Description

Description

The Ameswell is a hotel for the innovator and adventurer in everyone. Like the community we serve, we are inspired by art, nature, innovation, and technology.

Whether it's keeping you connected or unplugged, working or unwinding our rooms, common spaces, and grounds are designed to support your work and play.

Join us for something different that you cannot find anywhere else.

Responsibilities

• Assisting in Managing Day-to-Day Operations
• Assists in the ordering of F&B supplies, cleaning supplies and uniforms.
• Conduct daily stand up for each outlets.
• Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures.
• Assist in weekly inventory of Food and Beverage of all Outlets.
• Operates all department equipment as necessary and reports malfunction.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Celebrates and fosters decisions that result in successes as well as failures.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements.
• Stays readily available / approachable for all team members.
• Demonstrates knowledge of the brand specific service culture.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Takes proactive approaches when dealing with guest concerns.
• Sets a positive example for guest relations.
• Stays readily available / approachable for all guests.
• Reviews guest satisfaction results with employees.
• Responds in a timely manner to customer service department request.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Performs hourly job function if necessary.
• Extends professionalism and courtesy to team members at all times.
• Comprehends budgets, operating statements and payroll progress report.

Qualifications

High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

Key Responsibilities

Assisting in Managing Day-to-Day Operations

• Assists in the ordering of F&B supplies, cleaning supplies and uniforms.
• Conduct daily stand up for each outlets.
• Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures.
• Assist in weekly inventory of Food and Beverage of all Outlets.
• Operates all department equipment as necessary and reports malfunction.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Celebrates and fosters decisions that result in successes as well as failures.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements.
• Stays readily available / approachable for all team members.
• Demonstrates knowledge of the brand specific service culture.

Benefits