Facilities Manager - Retail Construction

Facilities Manager - Retail Construction

From the inception of a project through to completion and beyond, Turner & Townsend help deliver the outcomes that matter through transformational projects covering the full spectrum of consultancy, project delivery and post-project operations.

With offices located globally, you're never far away from our services. With over 22,000 specialists in more than 60 countries, we blend local knowledge with global insight to tackle challenges of any scale.

Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people enjoy working on some of the most exciting projects in the world.

Job Description

Turner & Townsend are seeking a Facilities Manager to work with one of our key technology clients. This role ensures stores consistently reflect the brand's standards through efficient operations, safety, and security.

The Facilities Manager will proactively support store teams, resolve issues, and oversee major work. They will manage building systems and maintenance services, coordinate emergency responses, and ensure all work meets quality and budget standards.

Key responsibilities include managing Opex and Capex budgets, overseeing vendors and contractors via Service Channel, and supporting store openings and remodels. The role involves cross-functional collaboration with teams in real estate, design, innovation, and security to improve building functionality and material selection.

Success in this role requires strong leadership, communication, and problem-solving skills, along with a commitment to innovation and operational excellence.

Key Responsibilities :

• Balances operational risk and investment, consistently seeking high-quality, cost-effective solutions.
• Builds and maintains strong relationships with internal teams, utility companies, government agencies, A&D firms, and contractors.
• Leads, trains, and supports store teams in daily walkthroughs, issue tracking, and system usage (e.g., Preservation Work Order Management).
• Conducts structured, routine site visits to all assigned stores and new store development locations to identify, document, and resolve facility issues.
• Actively monitors Service Channel and other systems to identify problematic stores and drive resolution strategies.
• Prepares monthly, quarterly, and annual reviews and budgets, aligning with market leaders to inform refresh and remodel strategies.
• Oversees execution of routine and non-routine work, ensures warranty issues are addressed, and supports smooth transitions for NSOs and remodels.
• Works across Real Estate & Development to identify trends, implement solutions, and prioritize initiatives.
• Develops agendas, reports, and root cause analyses for leadership meetings; communicates best practices and project updates.
• Designs and delivers training programs for in-store Preservation Operations Leads and retail teams; identifies ongoing training needs.
• Participates in schematic design reviews for new stores to ensure Preservation concerns are addressed early.
• SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Qualifications