Sr. Customer Solutions Manager

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally.

Millions of customers including the fastest-growing startups, largest enterprises, and leading government agencies are using AWS to lower costs, become more agile, and innovate faster.

AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their migration to the AWS cloud and build cloud native, modern solutions.

You will utilize AWS best practices developed over thousands of engagements to work backwards from the customer strategic objectives, help design the customer cloud journey, execute a frictionless migration experience, and ensure our customers capture the full potential of the AWS cloud.

CSMs are technologists with a strategic business mindset and use their technical acumen, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams.

You will work with aligning sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes.

You will earn trust at all levels of the customer organization and identify strategic opportunities, cloud use cases, establish roadmaps and actionable program plans, capture success criteria, build advanced technical architectures, allocate resources to technical and change management activities, and establish programmatic governance.

You own and drive execution excellence for the end-to-end customer engagement (technical, operational, organizational, and educational) across traditional IT teams and business units.

At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You will pay attention to detail but have the ability to think big on behalf of our customers.

Bring a cool head, a business outcome mindset, extensive technical background, excellent problem-solving abilities, and be an exemplary verbal and written communicator.

Your technical expertise and operational excellence will influence your team’s decisions and help us drive robust customer solutions.

We are passionate about people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and contributing to a team goal.

Key job responsibilities

• Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
• Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
• Accelerate customer adoption through education and engagement
• Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
• Assist in developing long-term strategic relationships with key accounts
• Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

• 7+ years of experience leading complex, large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• 4+ years of experience in a customer-facing role, engaging with senior customer executives, technologists and / or partners to solve complex business problems with advanced technologies
• Ability to travel up to 25% as needed

PREFERRED QUALIFICATIONS

• Direct experience implementing cloud services, preferably on AWS and knowledge of AWS Services and Solutions
• Product lifecycle or product management experience.
• Ability to credibly coordinate between service teams and customers to meet unique customer opportunities.
• A history of problem solving and disruptive innovation developing technology programs and working across customer organizations.
30+ days ago