Customer Service Rep

We are seeking a highly motivated and tech-savvy Customer Service Representative to join our team. The ideal candidate will have a strong passion for technology and excellent sales skills.

This role will involve providing exceptional customer support, resolving inquiries, and driving sales of our electronic devices.

Responsibilities : Customer Support :

Customer Support :

Respond promptly to customer inquiries via phone, email, and chat.

Provide clear and concise explanations of product features, benefits, and troubleshooting steps.

Resolve customer issues efficiently and effectively.

Manage customer accounts and orders.

Sales :

Actively promote and sell electronic devices and accessories to customers.

Identify customer needs and recommend appropriate products.

Upsell and cross-sell products to maximize sales.

Achieve sales targets and KPIs.

Technical Knowledge :

Stay up-to-date with the latest technology trends and product offerings.

Provide technical support and troubleshooting assistance to customers.

Demonstrate a strong understanding of electronic devices and their features.

Qualifications :

High school diploma or equivalent required.

Minimum of 3 years of experience in customer service or sales, preferably in the electronics industry.

Strong technical aptitude and understanding of electronic devices.

Excellent communication and interpersonal skills.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Proficient in using computer systems and software applications.

EEO / AA Employer / Vet / Disabled.

The Know Your Rights poster is available here :

The pay transparency policy is available here :

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.

For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

none specified)