Customer Service Operations Supervisor

VirtualVocations
Memphis, Tennessee, United States
Full-time
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A company is looking for a Customer Service Operations Supervisor to lead a member-focused Concierge team.Key ResponsibilitiesDeliver exceptional service to members on complex inquiries via phone, chat, and emailOversee performance metrics and ensure quality interactions among Concierge AssociatesIdentify trends in team performance and provide actionable feedback for continuous improvementRequired QualificationsMinimum of 3 years relevant experience in customer support or operationsExperience managing a team and driving resultsAbility to thrive in a rapidly evolving startup environmentStrong process orientation and digital organization skillsCommitment to improving the U.S. healthcare system

1 day ago
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