Company Description
Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space.
This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa.
The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America’s.
The only thing missing is you!
Job Description
Do you have a heart full of jingle bells and a passion for spreading yuletide joy? Get ready to sprinkle holiday magic like confetti and make our guests' Christmas dreams come true! We're on the lookout for a Christmas Enchantment Extraordinaire to join our team as the Christmas Concierge at the Princess!
The Christmas at the Princess Event Concierge and Admin will be responsible for becoming the Christmas at the Princess event expert as they handle daily communications such as emails, phone calls, voicemails and any communication related to the event.
This role will involve monitoring the event's phone line, responding to voicemails and emails, addressing event guest issues, and providing general information and direction to enhance the guest experience.
- Daily Communication-Send out daily internal communication regarding event updates, schedules, and important information
- Maintain an organized and up-to-date communication system to ensure everyone is well-informed
- Voicemail Management-Check and manage voicemail messages regularly, promptly returning calls and addressing guest inquiries or requests
- Maintain a friendly and professional phone demeanor at all times
- Guest Assistance-Greet and assist guests with warmth and enthusiasm, ensuring they have a memorable and enjoyable experience
- Provide information about the event, schedules, and nearby attractions
- Handle guest questions, concerns, and requests efficiently and courteously
- Phone customer service-Answer incoming phone calls promptly and professionally
- Direct calls to the appropriate department or individual
- Provide excellent customer service over the phone
- Assist guests with ticketing inquiries, purchases, and issues
- Ensure the smooth operation of the ticketing process
- Maintain accuracy and efficiency in all computer-related duties
Qualifications
- Computer Skills- Utilize computer systems and software for various tasks, including data entry, document creation, and communication
- Proficient in Excel, Word and Microsoft Outlook
- Ticketing Platform (Ticketspice)- ticketing platform experience
Additional Information
Your team and working environment :
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
As a caregiver at Upscale Home Care you'll build relationships, improve the quality of life and serve elderly in need of love and care, Weekly Pay, Flexible Hours
Caregivers provide personal care, meal assistance, transportation, medication management, and other health care duties as needed. Assist in proper bathing/showers protocols, ensure hygiene, etc. ...
Christmas at the Princess - Retail Sales Associate
With more than 250 thousand visitors over sixweeks recognition from People Magazine CNN and many other mediaoutlets Christmas at the Princess is the place to be in Scottsdalefor the holiday season! Take your talents to the Princess and showoff your hospitality ability. Ensure the shop is neatlymaint...
Christmas at the Princess - Customer Service Supervisor
The Christmas at the Princess Customer Service Supervisor will be responsible for becoming the Christmas at the Princess event expert as they handle daily communications such as emails phone calls voicemails and any communication related to the event. Do you have a heart full of jingle bells and a p...
Christmas at the Princess - Event Parking Staff
As an Event Parking Staff your passion for the property and your respect for our guests will ensure that our guests Feel Welcome as soon as they arrive. Scan tickets from guests for Christmas at the Princess. Excellent communication skills and a professional presentation. Ability to focus attention ...
Christmas at the Princess - Supervisor
Reporting to the Director of Christmas at the Princess Operations responsibilities and essential job functions include but are not limited to the following:. Are you ready to supervise the most magical time of the year The princess is looking for a Supervisor to keep things festive fun and orderly f...
Christmas at the Princess - Supervisor
Reporting to the Director of Christmas atthe Princess Operations responsibilities and essential jobfunctions include but are not limited to thefollowing:. Are you ready to supervise the most magicaltime of the year The princess is looking for a Supervisor to keepthings festive fun and orderly for ou...
Christmas at the Princess - Mascot
Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. Do you want to light up a special experience for our guests? Dance and play the Events away as part of our Signature Character team, here at the Fairmont Scottsdale Princess! W...
Christmas at the Princess - Mascot
Do you want to light up a special experience for our guests Dance and play the Events away as part of our Signature Character team here at the Fairmont Scottsdale Princess! We are looking for actors to play the role of our Signature Mascot Characters for our Events throughout the year at the Fairmon...
Facilities & Purchasing Admin. Assistant
Cross trains to department roles to provide support and perform functions that contribute to the overall efficient operations of the Facilities and Purchasing departments. A mission-driven, not-for-profit organization, Hospice of the Valley employs compassionate, skilled professionals who are commit...
Christmas at the Princess - Barback
Reporting to the Director of Christmas at the Princess Operations responsibilities and essential job functions include but are not limited to the following:. Follow all safety and sanitation policies when handling food and beverage. Ensure the proper set up of all side stations in the outlet. Excell...