Business Process Consultant Senior with reengineering

Role : Business Process Consultant Senior

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Client : DC Government

Location : Washington DC (Onsite)

Job Description :

Key Responsibilities :

• Stakeholder Engagement : Work closely with program teams to ensure alignment between business goals and system functionalities.
• Requirement Gathering : Collaborate with stakeholders to understand business needs and document technical and functional requirements that align with DLCP's goals.
• Process Analysis and Improvement : Evaluate existing business processes, gather and analyze data, and recommend improvements that drive efficiency and reduce operational risks.
• Business Process Mapping : Develop detailed workflow charts, diagrams, and process documentation to visualize business operations and identify areas for re-engineering.
• Business Process Engineering / Re-Engineering : Work closely with IT and Data Teams to visualize DLCP's Business Architecture and implement a Data Driven organization.
• Data Analysis and Reporting : Use tools like Tableau, SQL, and Excel to analyze operational data, create reports, and identify trends that inform decision-making.
• Testing and Validation : Assist in validating new processes and systems through testing and user acceptance reviews, ensuring they meet business and functional requirements.
• Customer Outreach : Assist in developing and designing customer outreach programs that promote DLCP's goals and increase customer engagement.
• Solicit the team for reporting needs, areas of opportunity, dashboard requests, and cost reduction opportunities.
• Consult on the analysis of an application, troubleshoot system problems, and recommend solutions.

Basic Qualifications :

Education : Bachelor's degree in finance, accounting, business administration, economics, engineering, mathematics, statistics, or a related technical or quantitative field.

Experience : 3+ years of business analyst, data analyst, or similar role experience preferably in a government or regulatory environment.

Technical Skills : 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.). Proficiency in SQL and process mapping software (e.

g., Visio, Miro, Draw.io, etc.), and data visualization tools such as Tableau, Seaborn, etc. Experience with any programming language and automated testing tools is a plus.

Soft Skills : Strong analytical thinking, problem-solving abilities, excellent communication skills, and the ability to work cross-functionally with teams.

Preferred Experience :

• Use tools like Tableau, SQL, and Excel : 8 years
• Solicit the team for reporting needs : 10 years
• Validating new processes and systems through testing : 10 years
• Consult on the analysis of an application, troubleshoot : 8 years
• Developing and designing customer outreach programs : 10 years
• Ability to analyze complex data, extract insights : 10 years
• Analyze business architecture, implement data within the organization : 10 years
• Business process re-engineering : 10 years
• Manage tasks effectively in uncertain & fast-paced environments : 10 years
• Detailed descriptions of user needs, program functions : 10 years

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