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Default Senior Operations Manager

Truist Financial
Richmond, VA
Temporary
Full-time
Part-time

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Regular or Temporary :

Regular

Language Fluency : English (Required)

Work Shift :

1st shift (United States of America)

Please review the following job description :

This will be a hybrid work schedule based on current Truist hybrid guidance-open to any location listed in job requisition

JOB SUMMARY

Provide guidance to leaders / teammates and provide strategic direction of operational function including risk management, process improvements, legal compliance, and overall staff development.

Evaluate the overall group's performance and make key business decisions while collaborating with others appropriately. Support the reduction of losses through executional excellence.

Promote effective business relationships with external and internal partners. Lead others successfully through adversity and significant change.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below.

Specific activities may change from time to time.

1. Develop and coach leadership / staff to effectively lead team / group to meet established goals.

2. Develop team members to fullest potential through regular communication and feedback.

3. Regularly evaluate and amend or approve, as appropriate, the departmental policies and procedures.

4. Reinforce quality expectations and ensure compliance with departmental and bank policies and procedures.

5. Help identify staffing needs and ensure requirements are fulfilled to retain / obtain top talent and support dept. objectives.

Resolve escalated teammate issues or concerns.

6. Meet established goals including quality and key risk indicators and ensure action plans are in place to address any opportunities.

7. Consult with Risk Management, Compliance, Legal, and other applicable departments or external vendors in an effort to resolve disputes, problem accounts, and minimize risk exposure to the bank.

8. Manage expenses within plan.

9. Serve as a primary operations contact for internal or external audits, reviews and compliance assessments.

10. Keep informed of changing laws and regulations that would impact operations and ensure process updates and training takes place, as appropriate.

QUALIFICATIONS

Required Qualifications :

The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree in relevant field or equivalent education or related training

1. 5+ years of financial services, mortgage, banking, client services or default experience

2. 7+ years leadership experience w / knowledge in assigned area

3. Excellent process management and improvement skills

4. Ability to train and manage personnel effectively across multiple centers

5. Ability to communicate effectively with senior management

6. Excellent verbal and written communication and organizational skills

7. Excellent analytical skills

Preferred Qualifications :

8. Advanced degree in business related field

9. 10 years leadership experience

10. In-Depth operational knowledge of assigned area / SME

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation : All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.

Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and / or a deferred compensation plan.

As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

Truist is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

30+ days ago
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