Job Description
Job Description
Salary : $20-$25 DOE
Division 8 Sales Associate
Function :
Handles all sales and customer interactions via phone, email and walk-in in a professional manner, by providing prompt and thorough service as part of the Commercial Department to achieve customer satisfaction.
Duties and Responsibilities :
- Exhibits positive, insightful and friendly attitude with customers that is sensitive to their needs and expectations.
- Determine correct merchandise to fulfill the customer’s needs and the knowledge to suggest alternative / additional items related to the customer’s order including hollow metal doors and frames for both new and or existing construction.
- Process sales orders, generate purchase orders, and issue credits for customers.
- Stay informed of new product information and market trends in the commercial hardware and construction industries.
- Assist and resolve customer complaints and concerns.
- Manage and maintain all current customer orders.
- Clearly and effectively communicate with vendors via telephone and email regarding backorder fulfillment, large orders and quotes, shipping logistics, customer returns, and other concerns.
- Clearly and effectively communicate with customers via telephone and email regarding general inquires, order fulfillment, stock levels, technical specifications and shipping logistics.
- Clearly and effectively communicate with team members via teams or email.
- Additional task that supports commercial hardware sales at the discretion of the management team.
Qualifications :
- High School diploma or General Education Degree.
- A minimum of one year experience in sales,
- A minimum of one year in the hardware, construction or distribution industries.
- Ability to clearly and effectively communicate and understand written and oral instructions.
- Ability to lift objects weighing 40 pounds or more regularly.
- Ability to sit at a desk and utilize a computer for 8 hours each day.
Competencies :
- PC and software proficiency for data entry and utilization of sales programs.
- Product and application knowledge, including the ability to read and comprehend manufacture
specifications.
- Perform basic mathematical functions in the course of sales and customer support.
- Familiarity with construction methods and practices.
Compensation :
- $20.00-$25.00 DOE
- Benefits Package
- Extended learning opportunities
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