Data Entry/Customer Service
Below are the work hours and Tuesday to Saturday schedule.
Looking for only 2nd shift.
- Second shift - Tuesday-Saturday 4 : 30pm-1 : 00 am - Training will be done on 1st shift.
- First shift Tuesday-Saturday 9 AM to 5 : 30 PM EST
Required Skills :
- Accurate data entry skills with intermediate computer skills including variety of computer software developed both in-house i.e. Microsoft Office.
- Places calls to the investigator sites delivery sponsor alerts, voice alert values, and any other critical values.
- Strong analytical, interpersonal and time management skills
- Strong client and phone service skills
- Critical thinking and problem-solving skills to support quality decision making
- Good written and oral communication skills
Job Responsibilities :
- Interacting via email and phones with sites in studies.
- Working with participants samples from sites that have problems and need resolution from the site.
- Completing the paperwork to send out samples that are received in error.
- Communicating with project managers, logistics department and supplies department.
- Working on database daily on resolving exceptions that trigger from samples needing further data.
- Utilizing Microsoft Excel when working our exceptions.
Thank you.
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