Library Relations Manager

Library Relations Manager CA-Toronto

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Job Description

The Library Relations Manager will serve the critical function of representing libraries’ interests in matters of client care, project implementations, and future product development.

The Library Relations Manager will also be in a position to recommend technology solutions to new and existing customers with the goal of creating an overall better experience for library staff, as well as patrons.

The ideal candidate will have previous experience working with SirsiDynix software in a library setting. The position we are filling will be a full-time position based in Canada.

What you'll do as a Library Relations Manager

Manage customers, primarily based in the Canadian region

Maintain high quality, proactive contact with assigned customers

Provide assigned customers with a direct point of contact within SirsiDynix to ensure that SirsiDynix is meeting the customers’ Support, Services, and Sales needs

Coordinate activities with multiple internal departments to ensure service needs are met and complex client issues are resolved

Help customers maximize the value of the software by ensuring that they are aware of new releases as well as existing features that can help them meet their expressed goals

Identify customers at risk for retention and manage inter-departmental efforts to retain customers

Expedite the resolution of incidents and issues that require attention while acting as a point of escalation

Communicate client product needs to product and software development

Present upcoming development and company direction to key accounts

Coordinate virtual and onsite visits to clients and attend assigned conferences and user group meetings (may include up to 5% travel)

Identify sales opportunities and communicate to the appropriate sales team

What you'll need to be a successful Library Relations ManagerKnowledge and Skills

Outstanding presentation skills

Excellent written and verbal communications skills

Ability to facilitate group discussion

Terrific interpersonal skills

Superb listening skills

Negotiation skills

Thorough customer call and risk documentation

Fluency in French (both verbal and written) preferred

Education

Bachelor's degree in a related field or an equivalent combination of education and industry experience

Graduate degree in Library Science, Library and Information Studies preferred

Experience

4+ years of increasing responsibility in technical support, educational support, or sales support area; at least one or more years in a lead / senior role is preferred

2+ years experience with library software

1-2 years industry experience preferred

Hiring Salary Range

$80,000 to $100,000 CAD salary range depending on qualifications

Benefits

Medical, Dental, and Vision Insurance

Retirement Savings Plan

Paid Time Off

Holidays

Educational Assistance

Adoption Assistance

Employee Assistance Program (EAP)

About SirsiDynix

At SirsiDynix, we make software for libraries. Libraries buy books from vendors, keep track of the books in their systems, and distribute the books to library users.

The software we build helps them do that (and a lot more). We make products that :

Give libraries the power of cloud computing

Make it easy for library users to check out ebooks

Let libraries use new technology like tablets and smartphones

Make searching the library as easy as searching Google or Amazon

Give libraries innovative ways to increase budgets by offering new services

We help more than 23,000 libraries answer the questions posed by new technology and changes in society. Are you ready to join us?

SirsiDynix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, gender expression, veteran status, sex, or age and will not be discriminated against on the basis of disability.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.